Field Service Tech (Greenville, SC Area)

Position will be in Greeneville, SC Area

What you will do  

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control and Video equipment. 
  

How you will do it 

• Install, service, troubleshoot, repair, and perform maintenance on various retail security management solutions including: Electronic Article Surveillance systems (EAS), RFID systems, CCTV and Network Video Systems. 

• Able to run low voltage cabling and or CAT 6 type wiring as required for      installation or service 

• Evaluates, diagnoses, troubleshoots, re-configures, and tests equipment and devices associated with repairs, as necessary 

• Performs upgrades and additions to systems to increase functionality and usability 

• Keep track of your service calls via computer, including products serviced, work performed, hours and parts utilized 

• Maintain an accurate parts inventory at levels that insure a first time fix 

• Demonstrate and train customers how to use their equipment properly 

• Keep your manager in the loop about your customer's satisfaction, any potential sales opportunities or any recurring problems.  

• Take care of other tasks as needed 

What we look for 
Required Qualification:  

• High School Diploma or GED 

• Associate degree in Electronics and/or Networking, or career equivalent required, military experience preferred 

• General knowledge of electronics required 

• Strong understanding of Networking fundamentals 

• Excellent written and oral skills 

• Must have a valid driver’s license 

• Working Knowledge of MS Office and basic PC skills 

• Highly organized, strong interpersonal skills and ability to work independently 

• Willing to obtain or have State License as required. (State Dependent) 

• Must have a mechanical aptitude and be able to use hand and power tools 

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs 

• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 

• Strong organizational skills, positive attitude, and an ability to learn quickly 

• Must be capable of working independently or as a team 

• Ability to complete all JCI required EAS and Video trainings and certifications 

• Ability to travel, work overtime and weekends as needed 

• Able to read and interpret blueprints and Scope documents 

• Ability to mentor and train others 

• Ability to perform service on more complete integrated solutions