Regional Practice Consultant - Child Protective Services (Piedmont Regional Office) #W5494

Title: Regional Practice Consultant - Child Protective Services (Piedmont Regional Office) #W5494

State Role Title: Prog Admin Specialist II

Hiring Range: $77,000 - $85,850/yr.

Pay Band: 5

Agency: Department of Social Services

Location: PIEDMONT REGIONAL & LICENSING

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS), Division of Local Engagement and Support is currently seeking a Regional Practice Consultant in our Piedmont Regional Office. This position is responsible for providing programmatic supervision, consultation, and support to Local Departments of Social Services to promote efficiency/accountability in program operations, and enhance service delivery to customers in the region. Provide feedback to the Program Manager and Regional Director on issues that pertain to specific local agency operations or have region-wide/statewide implications. Occasional overnight travel required.

Minimum Qualifications

• Considerable knowledge in the Child Protective Services program area.
• Comprehensive experience with interpreting and applying Federal and State human services policies and regulations.
• Experience in providing casework or other social services in a public or private social services or other human services agency.
• Must possess a valid driver's license.
• Demonstrated ability to provide guidance, training, assistance and support to local departments to ensure quality/efficiency/accountability in all program operations.
• Ability to develop/deliver policy, procedural and automated systems training to individuals with varying levels of program knowledge.
• Experience with communicating clearly and concisely, both orally and in writing.
• Demonstrated ability to understand human behavior, as it relates to social/ economic concerns and casework principles/ practices.
• Ability to work independently and as a team member.
• Demonstrated ability to manage multiple tasks and prioritize workload.

Key competencies:

Influence Others – The ability to work with people of diverse styles and backgrounds, to gain trust and support of peers, and to find common ground and solve problems for the good of all.

Focus on Customer – The person who is effective in this competency embraces a customer-focused mindset in all parts of engagement with internal and external customers. He or she demonstrates concern for satisfying the expectations of customers, and uses their understanding of customer needs as the basis for decision-making and actions.

Manage the Work Process – The ability to figure out the processes and workflows necessary to get things done, develop a pl