Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Next Apprenticeship August 25th 2025

About the Medical Assistant Apprenticeship Program:

• “This position requires 2 endorsements/letters of recommendation from a BSMH leader, educator, mentor, etc. prior to interview.  This should include how you as an associate aligns with BSMH mission and values, and why you would be an asset to the Medical Assistant Apprenticeship Program
• This Medical Assistant Apprenticeship program is up to 1 year apprenticeship, with ability to earn certification within 6 months. Eighteen month total commitment to Bon Secours Mercy Health. This apprenticeship program will be a registered US Department of Labor program.

• Apprentices are hired at a full-time status as employees in the role of a non-certified Medical Assistant Apprentice with Bon Secours Mercy Health, and will also be enrolled as a student with Cincinnati State.

• Apprentices simultaneously participate in related technical instruction (RTI), through Cincinnati State, and on-the-job learning (OJL), through Bon Secours Mercy Health Medical Group, for this apprenticeship.  In addition to RTI and OJL, Apprentices will also engage in self-led study time.

• During the apprenticeship, apprentices are required to complete at least 2000 hours of OJL conducted at a Cincinnati based Bon Mercy Health Medical group location, and 144 hours of RTI conducted at Cincinnati State.

• Apprentices will be supervised by a preceptor or mentor while working and completing their OJL.

• All BSMH policies apply to the Medical Assistant Apprentice for RTI & OJL including the attendance policy.

• At the end of the apprenticeship, Apprentices will be required to sit and pass the Certified Clinical Medical Assistant (CCMA) exam, and have the opportunity to obtain a non-credit Medical Assistant Workforce Certificate from Cincinnati State.

• Once apprenticeship is completed, and CCMA exam passed, associate has the opportunity to progress from the Apprenticeship role into a Certified Medical Assistant position within the Bon Secours Mercy Health Medical Group.

Summary of Primary Function/General Purpose of Position
The Medical Assistant Apprentice serves in a rigorous apprenticeship program for up to one year and is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant Apprentice contributes to the completion of the patient’s chief complaint (e.g., respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and may administer ordered medications (according to state laws and regulations) (e.g., oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.

Essential Job Functions

·Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.

·Identifies significant changes in patient condition through data collection and reports them to the provider. 

·Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.

·Demonstrates standards of excellence in care in all interactions, for both internal and external customers.

·Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. 

·Show patients to examination rooms and prepare them for the physician. 

·Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.  

·Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

·Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medicati