Associate Client Executive, Inside - SLF

The Small Law Firm (SLF) High Value Client Executive (HVA CMI) is responsible for customer retention and increasing Westlaw revenue, usage, and market-share in their assigned account territory. The High Value Client Executive leverages expertise in customer relations, practice experience, negotiations, and product mastery to increase product usage, remove obstacles, and communicate overall product value to top tier customers.

Note: This is a *hybrid role (*mix of working in-office and from home each week) and can be based in either of these Hub office locations: Minneapolis/St. Paul area (Eagan, MN), Dallas area (Frisco, TX), or Ann Arbor, MI.

About the Role

In this opportunity as an Associate Client Executive, you will: 

• Drive Results: Meet monthly renewal volume and revenue requirements

• Consultation: Promoting Thomson Reuters digital capabilities to help customers do business on their time in a simplified way

• Retention Focused: Securing long term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals

• Product Proposition: Designs and develops strategies to increase market share, conducts demonstrations to introduce and position new products effectively

• Sales Process: Aligning with workflow methodology and digital forward workstream

• Reporting: Maintaining an accurate and up-to-date renewal portfolio by meeting business system logging requirements

• Planning: Forecasting your business attainment accurately on a monthly basis

About You

You may be a fit for the role of Associate Client Executive if your background includes:

• J.D. or equivalent legal experience preferred

• Demonstrated experience in exceeding expectations as an Associate Client Executive and meeting broader strategic objectives during tenure

• Strong communication and presentation skills, especially via telephone, required

• High degree of professionalism and strong leadership skills required

• Well-developed negotiation skills required

• Strong attention to detail and excellent organizational skills

• Ability to work independently and as part of a team in a fast-paced, changing environment

• Demonstrates superior CRM knowledge and technical skills

• Ability to travel occasionally to training sessions, meetings, and to customer locations

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What’s in it For You?
At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sicknes