Enterprise Customer Success Manager

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What you'll do at Jamf:

The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure  successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows.  ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.

 

What you can expect to do in this role:

• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Maintain and increase customer satisfaction to ensure retention
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators 
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned

What we are looking for:

• 4-year / Bachelor’s Degree (Preferred)
• A combination of relevant experience and education may be considered
• Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
• 1+ years of experience with Apple products in a professional setting (Preferred)
• Experience communicating technical topics to both technical and non-technical audiences (Required)
• 2+ years of experience with customer-facing account management (Required)
• Proven ability providing successful outcomes to high touch and high value customers (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Team player with proven ability to execute across a cross-functional team
• Strong attention to detail
• Ability to multi-task and prioritize duties
• Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
• Ability to engage with and establish trust and rapport with all levels of customers and employees 
  
  

Why Jamf?

• Named a Best Workplace in Technology, 2022.
• Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

 

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace