Jobs and Careers
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General Service Representative
Nothing Bundt CakesUnited Statespart_timeVerifiedPosted 28 Feb 2026
💰 $30,000/yr
About the role
Benefits:
· Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant’s Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 18 years of age or older.
· While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Monday-Friday; SaturdayExample: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Compensation: $15.00 per hour
- Employee discounts
- Flexible schedule
- Free uniforms
· Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant’s Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 18 years of age or older.
· While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Monday-Friday; SaturdayExample: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Compensation: $15.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team membe
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