Digital Channels Mobile Platform Product Lead

Do you enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations? Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. This role is critical to support and manage our Chase mobile application and will have significant impact on the overall success of our Digital Channels. 

As a Product Manager in Digital Channels Mobile Platform Experts, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Understands the mobile app from the functionalities needed for the business and also the importance of having a strong foundation to build on, ideally helping drive the evolution of the platform to enable more functionalities
• Focuses on customer satisfaction that includes aiming to achieve five stars on the app store, and also ensuring our users feel productive and enabled whenever they use the app, that they can get their tasks done quickly and efficiently, and that the app helps them manage their finances and life
• Possesses a strong technical curiosity. Should be curious in how the app functions today, seeking to uncover areas to improve. Focus should extend beyond UI enhancements to understand the foundational inner workings of the application
• Manages technical backlogs, partnering with technology, agility, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization
• Builds understanding of Apple's iOS and Google's Android development platform capabilities, Appstore guidelines, best practices, trends and roadmaps
• Builds an in-depth understanding of Chase Mobile application's business roadmap, Industry's roadmap, and evaluate against existing platform capabilities at Chase

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Mobile enthusiast; passion and curiosity for mobile apps 
• Ability to drive the mobile platform product strategy

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Strong technical background, including knowledge of mobile application technologies, backend systems, cloud computing, and experience in an agile environment
• Software Engineering IOS Developer Background preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in r