Gaming Inspector

SUMMARY:

This position is responsible for observing and reporting incidents that might jeopardize the Tribal assets and is accountable to the Tribal Gaming Commission and the Tribe. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Communicate policies for the protection of the gaming facility and its operation from illegal activity and ensure persons engaged in illegal activities are identified and reported to Public Safety for further action or removed.
• Maintain the integrity and honesty of all games offered by the gaming operations by applying the appropriate policy. Assist in the verification of audits or jackpots.
• Oversee and ensure the physical safeguarding of the assets from the Casino Floor to Main Bank, Cash Cage.
• Receive patron complaints within the gaming premises and operation and assist in seeking voluntary resolution of such complaints.
• Communicate with Casino General Manager and Directors on an as needed basis verbally or in writing.
• Attend meetings when requested and be prepared to present reports.
• Able to work overtime if required.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Ensure compliance with Federal, State, and Tribal – State Compact NIGC (National Indian Gaming Commission), Gaming Commission, Regulations, Policies and Procedures.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• Must possess a high school diploma or equivalent.
• Bilingual preferred, but not required.

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass per