Guest Arrival Ambassador (Shuttle Driver)

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

• Provide safe and courteous transportation for ambassadors
• Maintain quality appearance of vehicles driven both interior and exterior and fuel vehicle when needed
• Inspect shuttle both interior and exterior at the beginning/end of each shift for proper operation (heating and cooling systems, brakes, lighting systems, etc.)
• Perform all functions and/or tasks listed on shift schedules and by management
• Establish and maintain a positive atmosphere which ensures the highest level of team member performance and guest service while enforcing and complying with fleet safety procedures and guidelines
• Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations

• Greet and interact with guests through their arrival and departure
• Answer questions and resolve guest issues
• Advise guests on show times and attraction information
• Facilitate an organized guest traffic flow
• Maintain cleanliness of all assigned areas
• Sell admission and in-park ancillary products to upgrade our guests experience
• Perform other duties as assigned

What it takes to succeed:

• Willingness to drive in all weather conditions
• A least six months of experience in driving minimum of ten passenger vehicle preferred but not required
• A passion for customer service  
• Strong communication and interpersonal skills 
• Active listener with the ability to anticipate concerns  
• Flexibility to perform varied duties

What else is important:

• At least 18 years of age
• Must have a valid driver’s license
• Must have weekend and weekday availability from 4:30am - 2:30am
• Perform cleaning duties; including use of cleaning chemicals 
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat and cold temperatures
• Potential to perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing) 
• Strong English language communication skills
• Ability to maintain composure in stressful situations
• Excellent multi-tasking abilities
• Ability to train on and properly use protective equipment
• Ability to stand for entire shift
• Ability to push/pull up to 40 pounds
• Ability to accurately handle cash and learn/use point of sale system
• Ability to work indoors and outdoors in all weather conditions
• Previous guest service experience preferred
• Bilingual skills
• Basic math skills desired

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
   

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.