Assistant Store Lead Retail Operations

JOB DESCRIPTION
Job Title Assistant Store Leader – Retail
Department Retail
Reports to Store Leader
Supervises Retail Supervisors & Associates

Pay Grade G3
Employment Class Professional Hourly
EEO Class 1.2 First/Mid-Level Officials and Managers
Authorized Driver No

About the Role
As an Assistant Store Leader, you’ll help run the operations of our retail store. You’ll support the Store Leader in driving sales, managing donations, and creating a welcoming shopping experience. This role is all about leading by example, keeping the store organized, and motivating your team to succeed.
What You’ll Do
• Partner with the Store Leader to meet daily, weekly, and monthly sales goals.
• Oversee donation processing—sorting, pricing, recycling, and stocking.
• Keep shelves full, organized, and displays eye-catching to boost sales.
• Provide outstanding customer service to both shoppers and donors.
• Handle scheduling, hiring, training, and coaching team members.
• Protect company assets by monitoring and preventing losses.
• Balance registers, prepare deposits, and ensure cashier accuracy.
• Maintain a safe, positive workplace for employees and customers.
Education & Experience
• High school diploma or equivalent required.
• 2–3 years of retail experience, with at least 2 years in a supervisory role.
• Experience in resale, production, or operations management is a plus.


Skills You Bring
• Strong leadership and people skills—you enjoy motivating and developing others.
• Clear communication, both verbal and written.
• Ability to multitask, stay organized, and make sound decisions under pressure.
• Comfort with math and operating a cash register.
• Good judgment, problem-solving skills, and a customer-first mindset.
Work Environment
• Typical retail store setting with moderate noise.
• Fast-paced, hands-on environment where teamwork is key.
Physical Abilities
• Able to stand, walk, bend, push, and reach for extended periods.
• Regularly lift and carry up to 30 pounds (with occasional heavier lifting).
• Good hand-eye coordination to operate registers and equipment.
• Reliable attendance is essential.
Why You’ll Love It Here
• Be part of a mission-driven team that makes a difference in the community.
• Develop leadership skills and grow your career in retail.
• Enjoy a fast-paced, team-oriented environment where every day is different.