Field Services Manager

Join a team where your leadership and technical expertise make a direct impact. As a Field Services Manager at RK Industries, you'll lead HVAC service operations, support and develop field technicians, and ensure exceptional service delivery for a diverse customer base. From overseeing day-to-day operations to driving safety, quality, and customer satisfaction, you'll play a critical role in the continued growth and success of our service division.

RK Company Overview

As a second-generation, family-owned enterprise, RK Industries, LLC (RK) offers a diverse range of construction, manufacturing, advanced fabrication and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies, accredited safety standards and professional execution allow us to turn our customers’ greatest concepts into reality. 

Purpose of Position:

The Field Services Manager is responsible for ensuring that the MEP services provided by the Field Services Department meet the highest professional standards and provide an awesome customer experience.  The Field Services Manager is further responsible for the time sensitive implementation of business plans and strategies developed in cooperation with the Divisional General Manager.

 Essential Duties/Responsibilities:

• Promote safe work practices as an RK Culture. Insure direct reports have all required safety training and personal protective equipment to complete assigned tasks safely. Conduct regular safety talks, jobsite safety inspections and tool box training.
• Manage and supervise day-to-day operations for the assigned territory.
• Ensure that the Field Services Department has the technical ability to support all sales efforts, take corrective action for any deficiencies.
• Collaborate and provide technical assistance to sales resources assigned to the territory. In concert with the Divisional General Manager, review sales reports, pipeline and opportunities with sales resources monthly.
• With each direct report, outline an individual, specific, growth and training plan tailored for that employees’ desire for advancement. Review progress semi-annually.
• Conduct semi-annual performance reviews with each direct report.
• Develop and manage the annual budget for the assigned territory while assisting with strategic planning, vision, an business planning of the company.
• Work with the Accounting Manager on collections and negotiate credit when necessary to ensure customer expectations are met.
• Resolve customer issues in a timely, efficient and cost-effective manner, projecting a professional and customer-friendly attitude.
• Each week the manager will approve time for direct reports, finalize any open AWA’s, review tech notes and NTR’s from previous week.
• Review estimates for final pricing and approve by signature or e-mail.
• Other duties as assigned.

Accountability:

• Comply with all company policies and procedures.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present. Employees should immediately notify their supervisor so that the hazard may be corrected.

Minimum Physical Requirements:

• Work outside, inside, and in dusty, noisy and hazardous areas.
• Work in high places, tight places, confined spaces and/or other adverse locations.
• Climb, balance, squat, kneel and crouch.
• Work in all types of weather.
• Must have working knowledge of all trade materials and tools.
• Ability to lift, move, and/or carry 50 lbs.
• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities required by this job include close vision requirements due to computer work.

Qualifications:

• Bachelors preferred with 10 years of experience in technical roles and fiscal responsibilities.
• 5 y