Enrollment Center Representative
Department: Admissions and Enrollment Services
Location: Western Campus
Reports To: Associate Director, Enrollment Services
Recruitment Type: External/Internal
Requisition ID: req6914
Employment Type: Part-Time Support Staff
Union Position: Union
Work Schedule: Monday 10am-3pm
Tuesday 10am-3pm
Wednesday Scheduled Off
Thursday 10am-3pm
Friday 10am-3pm
Number of Openings: 1
Job Description:
SUMMARY
Provides first-level enrollment services support in the following areas: admissions, registration, cashiering/payment of student fees, financial aid, scholarships and responds to requests for general information with a commitment to student customer satisfaction, quality and accuracy. Performs related enrollment service functions that support office operations. Provides appropriate referrals to other service areas and provides telephone and on-line service support for the campus and the college.
DUTIES AND RESPONSIBILITIES
Duties and responsibilities include but are not limited to:
- Assists in processing academic records
- Greets visitors, responds to inquiries from current and prospective students, provides information, makes appropriate referrals, and schedules appointment as appropriate
- Assists current and prospective students with information inquiries and registration processing, both in-person, on-line and over the telephone
- Assists students with completing necessary forms; validates forms for accuracy; process as required
- Accesses, inputs, and retrieves data from BANNER and other data systems.
- Maintains files and records; utilizes scanning technology to update electronic files.
- Accepts, checks completeness and accuracy, processes, and updates student information and documents in college-wide databases and systems
- Answers questions and assist with Financial Assistance application (FAFSA} completion, explains the funds disbursement procedures, reviews the student's tracking and award status
- Provides scholarship and student loan information
- Answers questions regarding status of Standards of Academic Progress
- Receives Emergency Funds requests
- Reviews High School/GED/Ability-To-Benefit documents and updates student information system accordingly
- Accepts Selective Service Information
- Informs student of academic status and accepts appeal for readmission
- Processes registration payments, payment for services, sales, fines and items to be held for safe keeping
- Rotates between in person and electronic customer service duties
- Reconciles Banner sessions and prepares bank deposits including balancing cash drawer within specified procedural limits
- Processes My Tri-C Card requests, authorization forms, and transactions related to the card program
- Answers questions relating to student accounts, transactions, book authorizations, collections, and other information as requested.
- Acquires knowledge of, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
- Performs other related duties as assigned
QUALIFICATIONS
REQUIRED
- Associate Degree
- Two (2) years of equivalent full-time clerical experience in an office environment.
- One (1) year of equivalent full-time experience in student services in an educational setting.
- Experience with an integrated student software system
- Skills with keyboarding, basic grammar and math, standard level word processing (MS Word) and standard