Program Manager/ Service Delivery Manager

Job Title: Program Manager/ Service Delivery ManagerLocation: Washington, DC Clearance: Top Secret/ SCI  Job Responsibilities: The PM/SDM is responsible for overall coordination, status reporting, and stability of project-oriented work efforts. The PM/SDM shall provide the qualifications in terms of the service area(s) they are supporting. The PM/SDM shall provide the following type of support: ·       Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.·       Assemble project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews; and escalating functional, quality, cost, timeline risks and issues appropriately.·       Track key project milestones and adjust project plans and/or resources to meet the needs of customers. ·       Coordinate communication with all areas of the enterprise that impact scope, budget, risk and resources of the work effort being managed. ·       Assist the TOPM in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. ·       Manage human resources and staffing functions to ensure project performance is exemplary (e.g., hiring, performance management). ·       Manage one or more cross‐functional projects of medium to high complexity. It is desirable that the SDM have the following experience and/or knowledge: o   Demonstrated experience providing high‐quality service in environments similar to the initial OCIO environment based on incentivized performance standards. o   Demonstrated experience providing high‐quality service during Government infrastructure transitions similar to the requirements of the Task Order. o   Demonstrated experience providing high‐quality service in environments similar to the Contractor’s solution based on incentivized performance standards. ·       Provides oversight of all aspects of field and/or task-level project performance (i.e., technical, contractual, administrative, financial). ·       May work on multiple projects simultaneously.·        Supervises personnel involved in all aspects of project activity, organizes and assigns responsibilities to subordinates, oversees the successful completion of all assigned tasks, and maintains customer contacts to ensure conformity to all contractual obligations. ·       Interfaces with all areas affected by the project including end users, computer services, and client services. ·       Ensures adherence to quality standards and reviews project deliverables.·       Manages the integration of vendor tasks and tracks and reviews vendor deliverables. ·       Recommends action to direct the analysis and solutions of problems. ·       Exercises independent judgment, as well as a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems. Job Requirements:·       BS/BA degree in related field (or equivalent, project management (PMP or FAC/PPM) equivalent certification) o   Experience in one of the following disciplines: Information Systems, Information Technology, Engineering, Management/Business Management, or Computer Science.o   Information Technology experience, with no less than five (5) years of recent experience in managing multiple projects. o   ITIL V4 Foundations or comparable framework Certification. o   Project Management Professional (PMP®) Certified or equivalent.