Ivy+ Career Link Assistant Program Manager

The Ivy+ Career Link Assistant Program Manager is responsible for assisting with the fulfillment of programming, and services to meet the needs of business, industry, non-profit organizations, and the general public. Work collaboratively with Ivy Tech Program Manager, Employer Consultants, Campus Chancellors, Vice Chancellors, program chairs and faculty to successfully implement metrics tied to employers, employees and College outcomes and ensure services and products exceed customer and College expectations.

Assist in the development of training, programs, and services for contract or customized training, and for open enrollment courses.

Identify and refer appropriate faculty and staff for fulfillment of courses and programs.

Work closely with the Program Manager in matters related to the Business Office, Academic Affairs, Testing Center, Student Success and Student Services personnel, e.g., Admissions, Advisors, deans and faculty, to ensure quality programming and collaboration in program development and future course offerings.

Coordinate with Program Manager and Employer Consultants to work with other College departments to ensure timely execution of programs; for example, Finance for invoicing of contracts, bookstore for materials ordering, etc.

Create and maintain forms, spreadsheets, requisitions, evaluations, attendance sheets, certificates, etc. to ensure Ivy+ Career Link documents are in compliance.

Ensure all project documentation is accurate and maintained including utilizing the standard terms and conditions and statewide contract templates. 

Ensure that arrangements are made for appropriate facilities, materials, and equipment necessary for the delivery of services.

Work with the Ivy+ Career Link team and Marketing to create materials to market programs and services.

Work with areas of Ivy+ Career Link and the college to ensure employer and student work and learn information is captured and recorded (e.g. employer and student evaluations).

Maintain records of projects and other student/employer information in customer (CRM) and student management system (e.g. Salesforce, Banner, contract CSM) to track and provide reports in a timely manner; including grades and certifications earned.

Establish, maintain, and cultivate positive, collaborative partnerships

Participate in training and professional development as needed.

Work with Program Manager and Employer Consultant to establish employer contract, open enrollment, and campus training priorities.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Associate degree required; Bachelor’s degree preferred.

A minimum of three (3) years related experience in business, industry, training, or a related activity with financial acumen. 

Must possess an ability and a willingness to travel in the performance of assigned duties.

Must have intermediate knowledge of Microsoft Office Products.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.