CO Analyst with Ukrainian - Customer Care (m/f/x)

Job Description:

Collaborate with Innovative 3Mers Around the World.

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 others curious, creative 3Mers.  

  

The Impact You'll Make in this Role:

As a Customer Operations Analyst - Customer Care with Ukrainian, you have the incredible opportunity to unleash your curiosity and collaborate with a diverse and innovative global team. Your contributions will make a significant impact by:

• Building strong customer relationships through prompt and effective responses to inquiries via email, telephone, and chat.

• Resolving queries related to data delivery, changes in existing orders in SAP, customer data updates, product availability, and more.

• Proactively managing blocked orders to ensure smooth operations.

• Collaborating with the business to enhance customer relationship management using Salesforce functionalities.

• Identifying opportunities to improve data quality and reduce cycle time, driving continuous process improvement.

• Monitoring work queues for new requests, ensuring timely and efficient handling.

In this role, you'll be at the forefront of delivering exceptional customer care and driving operational excellence. Your dedication and expertise will contribute to our collective success.

Your Skills and Expertise    

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor's degree or higher from an accredited university

• 1-2 years of equivalent work experience in Customer Service, Order Management, Complaints Handling, Customer Issue Resolution, Logistics, Marketing

• Advanced knowledge of English and Ukrainian

• Knowledge of German, Slovak or Czech ​​will be an additional asset

• Previous experience working with ERP or CRM platforms (especially SAP and SalesForce) are nice to have

• Ability to manage change including quickly adapting to new systems and processes

Supporting Your Well-being  

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.  

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive, and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

• Work Your Way (office/hybrid/remote)

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.   

*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law. 

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