Senior Client Advisor, Berlin

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.

Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

 

WHAT WE BELIEVE IN

Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

Position : SENIOR CLIENT ADVISOR

 

Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)

 

Client

•             Master and is a role model of the Client Journey

•             Is a role mode in creating Customer emotion and desire

•             Engage existing and prospect clients as per weekly plan defined by Store Management

•             Offer and excellent Valentino Couture Service at all times across all categories

•             His/her sales performances and KPIs are above the average of the store

•             Assist Store Manager in developing external relations according to CRM Company requirements.

•             Foster sales in partnership and OTO appointment routine

 

Team

•             Encourage and show the team to sell through unconventional opportunities

•             Mentors other client advisors on Client Journey and KPI improvement and is a key teamplayer

•             Proactively participate in store and department meetings by sharing information, sales objective and KPIs

 

Operations and Visual

•             Ensure the respect of Company procedures regarding sales and after sales processes; assist Team Manager and Store Manager in management of all delicate situations.

•             Promote flow of information regarding qualitative and quantitative features of products thus preventing any potential stock problems.

•             Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.

•             Ensure administration and operations procedures are respected.

•             Is up-to-date regarding HQ Visual criteria and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.

•             Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

 

Key Competencies

•             Is a role model in demonstrating couture manners and empathy

•             Embrace and spread Valentino’s values in terms of emotional contact with the customer

•             Incorporate greater human touch & empathy in engagement

•             Believe in the brand story and mission

•             Embody the new brand values and attitudes, establishes human connections with customers, emphatically adapting to the individually and situation.

•             Informed about what’s happening in the brand (global and local) universe

•             Has a proven selling and clienteling skills

•             Strong product and categories knowledge to train support the team in sales, product maintenance, replenishment, display.

•             Is a key teamplayer

•             Is a contributor to the correct operations of the store

•             Transactional: performs actions and task needed to respond to client requests and enable the sales

•             Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”

•             Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos

 

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many t