WorkForce Software, Principal Technical Consultant

WorkForce Software, an ADP company, is hiring a Principal Technical Implementation Consultant

Applications will be accepted until 03/31/2026

•  Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you looking to be yourself in a culture values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

 

As a Principal Technical Implementation Consultant, you will work to deliver our WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will also participate and lead, in the gathering and identifying client’s business requirements from users, clients, and other stakeholders. This includes creating, maintaining business requirements documents, noticeable user cases and process diagrams.

You will spend your day working with project teams to ensure our suite of products are being developed to comply with clients’ needs and are delivered successfully by configuring the software. A Principal Technical Implementation Consultant leads a team that performs coding, debugging, testing, and troubleshooting. You will continue to sharpen your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications.

As a Principal Technical Implementation Consultant, you’ll be responsible for solutioning and handling complex issues including administrative and configuration challenges while communicating roadblocks. The Principal System Setup & Integration Analyst will be able to write complex formulas that leverage mathematical or programming skills.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone and in writing, your communication style is clear and easy for our clients to understand and act on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. 

 Ready to #MakeYourMark? Apply now!

What you’ll do:

What you can expect on a typical day:

• Configuration of the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the client business requirements using JavaScript, HTML, or other scripting tools. Ability to use the correct database naming conventions, customize templates, troubleshoot settings, and properly sequence of the product settings.
• Resolve complex issues including administrative and configuration challenges, utilizing complex formulas that leverage mathematical and/or programming skills when needed. Communicate roadblocks and seek out guidance in a timely manner.
• Manage client relationships and expectations with relevant communication during key phases of the project life cycle. This includes leading and participating in business requirements gathering and refinement with the client in meetings and client workshops, supporting the client in all test phases.
• Ability to pull team together and drive results without being directed; take ownership of client engagement through all phases by understanding the project scope and implementation approach, identifying and escalating out of scope requirements to key stakeholders.
• Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs.
• Mentor and develop team members.
• Demonstrate thought leadership and the ability to influence at all levels of the organization. Participate in internal initiatives, including process improvement and rollout strategy, and the identification of opportunities to improve product offerings based on client feedback

TO SUCCEED IN THIS ROLE:

• 8+ Years experience in enterprise WorkForce Software implementations
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