Customer Service Agent

Company Overview: 

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Customer Service Agent, Logistics 

Available Schedule: Monday - Friday 6:00am - 3:00pm or Monday - Friday 8:30am - 5:00pm

Compensation: $25.00-$30.00 per hour

Core Responsibilities & Duties:

• Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures
• Research information to solve customer service problems
• Document and record monthly activities for period end reporting
• Manage the ops board, follow through on task from the order entry, to putting the correct cost in the system, keeping notes, tracking, updating delivery times
• Base line understanding of excel functions and how to manage email rules with Outlook
• Shipment scheduling using tolls available; email supplier/carrier/customer BOL
• Making routing decision based on the information provided in TMS tool or from customer requirements
• Manage activity, responsibilities and all related tasks required for the accounts under your supervision
• Coordinate and prepare all the documentation for all job assignments
• Knowledge of routing domestic shipments in the most economical mode to meet the customer needs as well as Omni Logistics
• Reply to rate inquiries in a clear, concise, and timely manner

Job Requirements & Qualifications:

• Knowledge of customer service practices and administrative procedures
• Accurate data entry is a necessity
• Must be able to multitask
• Must be proficient in the use of standard office software applications
• Must have excellent communication skills (written and verbal)
• Excellent organization skills, as attention to numerous email groups is required 
• Exemplary customer service skills are required
• Must be a self-starter with common sense, a professional attitude, and strong problem solving ability
• Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions
• Ability to work cooperatively with others at all levels within the organization
• Requires the ability to make judgments and work with minimum supervision
• Knowledge of warehouse management system SAP is a plus
• Availability for occasional short shift on Saturday or Sunday

What We Offer:

• Competitive base salary
• Paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• A great place to work with a terrific culture

#IND

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing need