Pharmacy Manager Operations

Alto is America’s leading digital pharmacy, transforming a $500 billion industry. Founded in 2015, Alto’s better pharmacy model is centered on the critical role of pharmacists as the final link in a person’s health journey. Alto combines expert pharmacist care with purpose-built technology to deliver a more convenient and affordable experience for those who need medication. To date, Alto has fulfilled more than three million prescriptions, expanded to twelve markets, and built a mobile app experience that makes it easier than ever to manage medications and chat with a pharmacist. As Alto continues its rapid growth, it remains customer obsessed, with an industry-leading NPS score of 86.

About the Role

The role of Pharmacy Supervisor is one of Alto’s most critical functions. In this role, you will be responsible for ensuring our fulfillment facilities' efficiency and scalability. A chief objective will be to establish operational excellence, particularly as it pertains to performance metrics and compliance. You will use your in-depth knowledge of pharmacy regulations, inventory management, and patient safety practices to meet and exceed SLAs. 

Additional responsibilities include partnering with our Recruiting and HR teams to attract, hire, develop, and retain a team of pharmacists and technicians. You will use your experience growing teams to identify and evaluate high-performing, high-potential candidates. Post-hire, you will oversee and coach their performance management and development.

Accelerate Your Career as You

• Direct the continued growth and expansion of Alto pharmacy.
• Spend 50% of your time in pharmacy operations strategy/execution vs. fulfillment functions.
• Coach and develop a team of Pharmacists, Pharmacy Technicians, and Fulfillment Coordinators to optimize quality and patient experience.
• Ensure proper ordering, handling, receiving, documentation, and storage of all medications.
• Work on company initiatives to develop innovative ideas that have a network wide impact.  
• Manage staffing, scheduling, workflow, hiring, performance evaluations, and disciplinary action.
• Ensure that the pharmacy is compliant with:
• Local, state, and federal rules and regulations regarding the practice of pharmacy
• Third party payor contract rules and regulations held by Alto
• Policies and procedures as set forth by Alto

 

A Bit About You

Minimum Qualifications:

• Previous experience as a multi-site leader or leader of a large mail order/fulfillment center/hospital system pharmacy
• Previous experience leading a high volume operation and managing a staff of at least 20 people
• Proven track record of establishing and improving complex workflows within a high-volume fulfillment operation
• Experience using tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data
• Demonstrable record of driving KPI improvements
• Pharmacist licensed and in good standing with the State Board of Pharmacy in the state that you are applying for.

 

Preferred Qualifications: 

• Experience using lean, Kaizen, or similar continuous improvement methodologies
• APICS, Six Sigma, or other certification

 

Additional Physical Job Requirements

• Exposed to a normal office environment.  
• Lift, carry, reach, and /or push/pull various items (bags, boxes, carts, etc.) while using proper technique up to 35 lbs. 
• Standing, walking, bending, and sitting depending on the needs of the pharmacy operation.
• Operate all equipment necessary to do the job.
• Read English, comprehend, and follow simple oral and written instructions. 
• See details of objects that are less than a few feet away including differences between colors, shades, and brightness.
• Required to have close visual acuity to perform an activity such as: transcribing; viewing a computer terminal; extensive reading. Assessing the accuracy, neatness and thoroughness of the work assigned.
• Use one or two hands and/ or fingers to grasp, move, or assemble objects.
• Repeat the same movements.

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.