Digital Director - Small Business Digital Product Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

This job is responsible for supporting the development and delivery of the overall digital strategy for a portfolio of medium to large digital programs. Key responsibilities include identifying strategic and operational risks and opportunities, building partnerships across the enterprise to determine priorities and project direction, and making complex judgement calls and impactful decisions to deliver material business impact for critical digital capabilities. Job expectations include coaching, developing talent, directing the work of multiple associates, and supporting day-to-day delivery.

In addition, this job is responsible for owning the end-to-end delivery of the Unified Sales App for Small Business.  Key responsibilities include translating business requirements into digital requirements and acceptance criteria, partnering with designers to develop client journeys, refining scope in collaboration with Technology teams, guaranteeing quality through business acceptance testing, and ensuring successful go-to-market. Job expectations include leveraging subject matter expertise and digital acumen to define and deliver solutions that solve business problems.

The digital team integrates functionality across our digital platforms, maintaining our collective focus on creating a world-class digital experience for our clients across all lines of business.

Responsibilities:

• Contributes to the development of digital strategies and process transformations to deliver industry leading solutions with impactful business results

• Manages a large program or a portfolio of projects overseeing timeline, budgets, and resource allocation

• Promotes governance, risk management, and analytics best practices to drive roadmap and prioritization at the portfolio level

• Supports a program or portfolio business case, funding, progress status, promotion, and advocacy across the bank

• Crafts powerful narratives and storytelling to drive awareness and rally support amongst executives across the bank

• Builds alliances, negotiates, and influences stakeholders across multiple levels and functions within the bank to drive outcomes

• Demonstrates critical thinking and leverages findings and data to make informed decisions across digital delivery, prioritization, negotiation, hiring, and staffing activities

• This teammate will have an eye for detail, a strong risk / legal / compliance focus, a creative and analytical approach to solving problems, and a passion to improve the customer experience.

• The ideal candidate will be a forward-thinking leader with a proven track record of successfully bringing next generation products, services and technologies to market.  The roles requires an individual with a strong mix of both Product and Project management capabilities.

Required Qualifications:

• 10+ years of relevant experience

• Subject matter expert on multiple business-related and technical-related topics and an ability to independently drive strategic improvements

• Detail oriented team player

• Digital knowledge and experience

• Highly effective Relationship and Communications skills

• Passion for what you are building and doing

• Digital product management

• Business Analysis and project management

• Experience Design

• Technology Delivery Experience

• Experience in sales enablement and/or content management

Desired Qualifications:

• Small Business Experience

• Agile Plan Knowledge

Skills:

• Business Acumen

• Decision Making

• Product Design and De