Associate Customer Generation Analyst - Portland, Oregon - #111758

Join Our Team!

 

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

 

Engages directly with customers, contractors, and various management teams throughout the life cycle of net meter interconnections including initial customer engagement, research phases to determine scope and cost, and remains as customer advocate for follow up activities for interconnections approved to proceed as a capital project. Responsible for on-going regulatory report compilation and submission related to net metering interconnections. Conducts analysis through research, gathering and interpretation of data, development of alternatives and provides recommendations. Supports new customer generation initiatives.

Responsibilities

 

• Promote a customer first culture and commit to delivering outstanding results for customers.
• Support Customer Generation initiatives and projects.
• Responsible for key phases of highly visible projects.
• Communicate project objectives, parameters, status, and outcomes while complying with state regulations.  
• Manage client expectations.
• Under general direction, conduct analysis through research, gathering, and interpretation of data. 
• Support process revisions including documentation and peer to peer practice sharing as needed.
• Maintain data impacting financial results, including reconciliation with other data sources.
• Analyze data and reports and provide interpretation and concise communication of results.
• Assist with the preparation of reports and ad hoc data using BOBJ and or other systems to support internal and external data insight requests and process improvement efforts.
• Provide assistance on customer generation processes. 
• Collaborate across business units to provide input and technical services.

Requirements

 

• Bachelor’s degree in business administration, finance or other applicable field; or the equivalent combination of education and experience
• Proficient with the use of Excel, Word, Power Point or other equivalent applications to gather, analyze, and model information.  
• Excellent writing skills, strong communication and interpersonal skills including ability to consult with internal and external levels of an organization to promote positive customer outcomes; ability to work as a member of a team; ability to present alternatives and recommendations.
• Proven problem-solving skills.

Preferences

 

• Knowledge of the electric utility industry.
• Experience with information technology projects and processes.
• Knowledge of applicable company policies and procedures; applicable federal, state, and local governmental laws and regulations.
• Knowledge of Customer Generation rules and regulation.
• Proficient in Excel.

Additional Information

 

Req Id: 111758 
Company Code: PacifiCorp
Primary Location: Portland, Oregon   
Department: Rocky Mountain Power 
Schedule: Full-Time
Personnel Subarea: Non-Exempt
Hiring Range: $60,500 - $71,200  

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US 

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.