Customer Support Assistant

Company Description

About Us

Beloform Craft is a company dedicated to providing high-quality craftsmanship and innovative solutions in the industry. We take pride in our commitment to excellence, customer satisfaction, and continuous improvement. Our team is built on professionalism, expertise, and a passion for delivering outstanding results.

Job Description

Job Description

We are seeking a highly organized and customer-focused Customer Support Assistant to join our team in Saint Louis, MO. The ideal candidate will assist in managing customer inquiries, providing product information, and ensuring a seamless customer experience. This role requires excellent communication skills, attention to detail, and a proactive approach to problem-solving.

Responsibilities

• Respond to customer inquiries via phone and email in a professional manner.
• Provide accurate information regarding products, services, and company policies.
• Process orders, track shipments, and resolve any delivery-related issues.
• Handle customer complaints and ensure timely resolution.
• Maintain customer records and update databases with accurate information.
• Collaborate with internal departments to improve customer satisfaction.
• Assist in preparing reports and analyzing customer feedback to enhance service quality.
• Support the team with administrative tasks as needed.

Qualifications

Skills and Qualifications

• Previous experience in customer service or administrative support is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks efficiently.
• Problem-solving skills with a customer-oriented mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Detail-oriented with strong organizational skills.
• Ability to work both independently and as part of a team.

Additional Information

Benefits

• Competitive salary ($61,000 - $65,000 per year).
• Opportunities for career growth and professional development.
• Supportive and collaborative work environment.
• Comprehensive training and continuous learning programs.

If you are passionate about customer service and thrive in a fast-paced environment, we encourage you to apply.