Assistant Shift Manager– Cage Operations

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Job Description

Job Description

Salary Pay: $69,000.00 - $69,000.00

The Encore Boston Harbor Assistant Shift Manager– Cage Operations will assist in the daily operations of the Cashiers Cage. This position will oversee and manage the activities of the Count Rooms to ensure the integrity of currency and chips/tokens counting derived from casino games, as well as ensuring compliance with all gaming regulations and Massachusetts Gaming Commission and federal reporting requirements. Responsibilities include but are not limited to: implementing the department strategy; maximizing opportunities for departmental and company success; ensuring security and protection of all casino assets passing through the cashiers cage; maintaining all Encore Standards; and ensuring excellent guest and team member experience. This position will be accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction for casino cage. 

Assistant Shift Manager will be responsible for gaming protections, including monitoring the wagering counter and Administrative Operator room. The Assistant Shift Manager will also provide support and leadership to the Sports Book staff. Through efficient acceptance, monitoring, and adjusting of wagering transactions, the Supervisor NT will ensure that all goals of the department are carried out as set forth by the Director.

JOB RESPONSIBILITIES:   
•    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  
•    Ensures that the Sports Book appearance is up to Encore Boston Harbor standards.
•    Monitoring, tracking, and adjusting wagers according to business levels.
•    Monitors TV selections and audio for the Sports Book.
•    Completes W2-G’s on winning tickets.
•    Responsible for ensuring appropriate materials including racing forms, scratch/odds sheets, and wagering guides are fully stocked
•    Monitors book activity (i.e. Regulation 6A related transactions).
•    Verifies monetary balances at intervals determined by management.  
•    Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
•    Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
•    Assists in the management of day to day activities to maintain departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. 
•    Assists in the management and the performance of team members under his/her area of responsibility.
•    Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.  
•    Assists management to ensure department delivers and maintains a maximum level of property-wide service and satisfaction.  
•    Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
•    Assists in the hiring, performance management, and employee engagement within the department.  Provides training opportunities, constructive and positive feedback at all levels.  Creates a motivating environment.
•    Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
•    Effectively manages internal and external guest relations, some of which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.  
•    Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
•    Must have the ability to promote positive, f