Pharmacy Care Coordinator - Engagement Specialist

Job Summary

We're opening eyes, hearts, and minds to the impact that a pharmacy team can have in changing lives. As part of Catalyst Health Group, Stellus Rx improves ease and outcomes in every moment that matters, along every health journey.

Join our group of talented, committed team members-pharmacists, pharmacy care coordinators, technologists, product strategists and more-to create and expand the delivery of personalized health support that people didn't even know could be possible.

The Pharmacy Care Coordinator – Engagement Specialist help our communities thrive by helping connect newly-referred patients to our Stellus Engage pharmacy team. The Pharmacy Care Coordinator - Engagement Specialist assists the Account Management team under the direction and supervision of the Clinical Pharmacy Specialists and Clinical Client Liaisons by providing support in identifying, outreaching, and educating patients about Stellus engage services through various communication channels.

You will work closely with Stellus Rx leaders and across the organization, as we work collaboratively to unlock the health of millions of Americans by turning "use as prescribed" into a guarantee, not a direction. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and team members while growing at an accelerated rate. If you love serving others and would like to make a material difference in an industry‐transforming organization, then we invite you to apply to this role. Learn more about us at stellusrx.com.

Accountabilities:

This individual will need a broad working knowledge of the Stellus Engage service model or similar pharmacy-support services to drive enrollment growth and stellar patient satisfaction. You will develop superior customer experience knowledge and effectively educate and engage patients about the positive clinical impact pharmacy services can provide for them.

Roles and Responsibilities:

• Assumes responsibility for a broad range of activities in the patient engagement workflow from patient outreach through scheduling
• Acts as a liaison for the patient between the referring physician or employer group and Engage pharmacist team
• Complete patient outreach via phone call and text message (SMS) to connect with referred patients about Stellus Engage services
• Confidently educate patients on Stellus Engage services and connection back to the PCP referral or employer group benefits
• Coordinate scheduling of patients with respective Engage pharmacist for CMA/IMA
• Professionally interact with patients on phone calls and text messages (SMS)
• Monitor referral queue and workflow for new patient referral funnel and support in referral entry from Leading Reach or other defined referral channel into Engage platform
• Support in UAT for application needs related to Account Management team sign off
• Understand confidentiality with respect to patient/client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.  
• Complete tasks as assigned, related to the referral workflow and Account Management in general
• Accessing, inputting, and retrieving information through the Pharmacy’s computer network to maintain accurate records.
• Comply with established procedures, rules, and regulations.
• Completes clear and concise documentation in Care Management programs.
• Promoting teamwork, professional services and clear communication

Minimum Qualifications and Requirements:

• High school diploma or equivalent.
• Pharmacy technician license or pharmacy technician trainee license from the Texas State Board.
• Strong communication and customer service skills.
• Ability to read and transcribe pharmaceutical information.
• Sit for long periods of time, stand for intermittent periods of time.
• Flexibility to work from home..
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Abi