Senior EMR Analyst - Epic MyChart

Join one of the nation’s top pediatric hospitals in a high-impact role supporting Epic MyChart and related EMR software that directly enables patient care delivery, registration, scheduling, and billing. You’ll collaborate with clinical, revenue cycle, and operational support teams to develop, implement, and maintain innovative software solutions—all designed to support exceptional care delivery and efficient healthcare operations.

This opportunity requires in-depth conceptual and working knowledge gained through deep experience in your field. You may also bring valuable insight from related disciplines. In this role, you’ll have the chance to lead projects of manageable risk or take ownership of key initiatives, often handling a wide range of complex and rewarding tasks with minimal supervision. You may also mentor or lead others, making this a career-defining role—one where professionals often grow, lead, and thrive for years, even through to retirement.

JOB RESPONSIBILITIES

Build/Configuration/Release Management

• Analyze, design, implement, and maintain complex systems that greatly improve clinical care and patient management.

• Support system testing.

• Document testing outcomes.

• Drive process improvement efforts.

• Demonstrate advanced problem-solving and technical solution skills.

• Utilize development lifecycle process, operating procedures, and documentation to implement and support system solutions.

• Contribute to strategic planning efforts.

• Lead strategy and innovation in applicable clinical systems training and build environments to ensure currency and usability.

• Independently develop and mentor others on education technology content for applicable use.

• Drive the use of multivariate learning modalities to cover the adult learning spectrum and clinical system education need.

Leadership and Mentoring

• Take ownership of tasks with sense of urgency and drive them to completion.

• Independent in work effort, escalating when appropriate.

• Coordinate necessary resources and communicate impacts to the user community.

• Collaborate with other team members to resolve issues and foster success with the customer base.

• Serve as a mentor when working through details of a problem to reach a positive solution.

• Set strategy and vision to support a user base through clinical system training and the creation and curation of expert education and training materials.

• Strategize with end users to ensure that clinical system applications and accompanying training programs and materials remain current and support patient care delivery processes.

• Network with internal and external experts to identify best practices for clinical system use and training.

• Promote use of industry best practice tools for efficiency and innovative education and learning.

Professional Growth & Development

• Maintain currency in the field by participating in educational opportunities provided by vendor and other customer connections.

• Conduct and participate in instructional sessions.

• Use knowledge to improve skills.

• Develop and maintain positive relationships, both internal and external to CCHMC.

• Motivate people and encourage teamwork.

• Work well with others and foster a positive team environment.

• Use knowledge to drive innovation.

• Prepare oral and written presentations.

Project Management

• Lead the design, development, and implementation of new and enhanced EMR requests.

• Develop and manage project plans and other project-related documentation for complex projects.

• Manage multiple moderate to complex projects independently.

• Determine the scope of complex projects.

• Coordinate the appropriate resources needed.

• Independently prioritize assigned tasks and projects.

• Coordinate and facilitate communication between internal and external parties on assigned tasks and related issues.

• Independently work with cross-functional teams to ensure proper integration.

• Consult with and support the end user community to develop and validate requirements for system solutions.

• Work with 3rd-party developers to review potential software development solutions for integrated build issues.

Manage Customer Relationships

• Develop collaborative professional relationships with customer group and key stakeholders.

• Ensure outstanding