Manager, Site Reliability Engineering (SRE)

Manager, Site Reliability Engineering (SRE)

The Thomson Reuters Service Management group is seeking a Technology Manager to join our team in Eagan, Minnesota. This position leads a global technology group that operates enterprise application systems that serve Thomson Reuters products in the Tax & Accounting business segment.  This team executes reliability engineering, operational readiness, ongoing change planning and implementation, incident detection and resolution, and compliance for a portfolio of applications and infrastructure built on a variety of technologies.

About the Role

In this opportunity as Manager, Site Reliability Engineering you will: 

Deliver results:

• Deliver reliable 24x7 infrastructure and application operations, meeting business expectations across the application portfolio.
• Serve as a management escalation point during major issues.
• Partner with application development teams to deliver operational readiness for new products and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmap for applications and processes.
• Partner with security, platform, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Drive improvements in productivity, software quality and reliability.

Be a people leader:

• Manage a diverse team of global application reliability, infrastructure, and operations engineers.
• Deliver effective talent management practices and optimize use of talent across the portfolio.
• Coach and mentor current and future leaders; proactively identify training and growth opportunities.
• Foster a continuous learning culture and a curiosity about emerging technologies.

About you

• Bachelor’s degree or equivalent required, Computer Science or related technical degree preferred.
• 5 years of relevant experience in software development and/or technology platform, infrastructure, or operations.
• Proven ability to set direction and inspire team members to engage and deliver on a vision.
• Broad understanding of the technologies used to build and operate distributed application systems.
• Proven ability to learn new technologies quickly.
• Excellent critical thinking, communication, presentation, documentation, troubleshooting and collaborative problem-solving skills.
• A management style that is collaborative, energetic, and results-oriented.
• Hands-on experience with programming and scripting languages.
• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

What’s in it For You: 

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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