Senior Site Reliability Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Site Reliability Engineer

About the job

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title: Senior Site Reliability Engineer

Overview


The European Open Banking Team is looking for a Senior Site Reliability Engineer who will be based in Copenhagen, Denmark.

Do you have a low tolerance for manual work and look to automate everything you can?

BizOps and SRE is leading the operational transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product & engineering organizations. In parallel with our constant dedication on operational excellence, we are also highly focused on identifying any potential technical/operational risks, reporting them for awareness and following them up for mitigation.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products.

Ultimately, the role of Biz Ops is to align product and customer focused priorities with operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to all our stakeholders on how we can improve the customer experience of our applications.

You can click the link below for more information about BizOps:

https://youtu.be/wn_SqCEA5Ck


Role
What you’ll do


Set Technical direction for a global SRE team

Measure, monitor and visualize system availability and health

Optimize the service lifecycle, easing the path from idea to deployment

Participate in knowledge transfer sessions for new systems/platforms/applications

Actively manage production incidents and post-mortems

Ensure new products have appropriate operational support

Monitor and maintain service commitments

Manage incidents, engage with relevant teams, and perform root cause analysis

Work to proactively identify and prevent potential system or service issues

Support your team and mentor junior colleagues

Optimize mean time to recover by taking a holistic approach to problem solving

About you
Qualifications

BS degree in Computer Science or related technical field or equivalent practical experience.

Experience in ITSM standards, service event management activities, incident management and application development lifecycle.

Proven track record in supporting production applications to facilitate change and incident activities.

Understanding algorithms, data structures, scripting, pipelines, and application lifecycle management

Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.

Experience in dealing with demanding situations and making decisions with a sense of urgency.

Experience in Site Reliability Engineering (SRE) p