HPC Hardware Technical Deployment Specialist- TCIII

HPC Hardware Technical Deployment Specialist- TCIII

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

Tasks and responsibilities include, but are not limited to:

• Work as part of a team to install and deploy small, medium and large-scale high-performance computing systems in various customer locations in North America.
• Responsible for rack/stack, connecting and cabling system according to point-to-point cabling maps and SCHD specifications.
• Power up, validate and run health checks on HW, troubleshooting and working to correct any issues.
• Participate in system acceptance, working to resolve any HW fallout on the system.
• Responsible for ordering, returning and managing parts while onsite and following all parts handling policies and procedures.
• Analyze, troubleshoot, and resolve issues including HPE Enterprise systems, servers, storage, and networking.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of HPC/datacenter support activities.
• Provide appropriate documentation of tasks and activities and technical outlines.
• Responsible for following all HPE Travel Policies and Procedures.
• This is a traveling role and you will be expected to travel ~70% of the time.

Education and Experience Required:

• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

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Skills and Requirements:

• Located within 50 miles of a major airport.
• Must be a US Citizen
• Ability to quickly learn and pick up hardware technical requirements as it relates to installation, troubleshooting and break-fix.
• Understanding of a Data Center IT Operations environment.
• Experience with fiber optic and/or copper cables; able to label, bundle, run and understand point to point mappings.
• Experience and understanding of servers, storage, networking in an Datacenter environment.
• Able to proficiently perform data center support tasks with little guidance.
• Possess strong mechanical aptitude and ability to follow procedures to make component level