Key Account Executive - National Accounts

About Ameren Missouri

Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.

Our benefits include:

• Medical coverage on date of hire

• 100% employer paid cash balance pension plan

• 401(k) with company match fully vested on date of hire

• Minimum of 15 days paid vacation and 12 paid holidays

• Paid parental leave and family caregiver leave

Visit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. ​

About The Position

The Ameren Missouri Key Account Executive-National Accounts is responsible for enabling our customers to thrive through transformative energy solutions. This happens by developing strategic relationships with customers (National Customers that have locations in 20+ states) and gaining a comprehensive understanding of the operational objectives, business activities, financial health and strategic direction of selected National Accounts in order to implement integrated business objectives focusing on improved customer services and enhanced profitability for both parties.

Key responsibilities include:

• Act as a main point of contact between Ameren and national account customers  
• Develop strong relationships with numerous levels of management within the national account customers in order to provide 24/7 service and support.
  • Investigate electric and natural gas service interruptions and provide appropriate level of details to customer on root causes, preventive measures and future expectations. Assist in coordinating maintenance outages
  • Provide key account customer communication and coordination of operations during system emergencies to minimize adverse business impact
  • Perform the duties of the Emergency Operations Center Liaison during storms or system emergencies when assigned
• Analyze customer business objectives and operational improvement opportunities and work within Ameren to provide solutions Opportunities could include, but are not limited to:
  • Service and support
  • Electrification
  • Growth or expansion
  • Renewables

• Prospect for National Accounts whose goals align with Ameren's above solutions to influence and track their carbon reduction, energy reduction, and renewable efforts.
  • Utilize market research and industry analysis to identify potential customers.
  • Leverage existing networks and attend industry events to build relationships with key decision-makers.
  • Use digital tools and platforms (e.g., LinkedIn, industry forums) to identify and connect with potential leads.
  • Develop and execute targeted outreach campaigns to engage prospective customers.
  • Partner/collaborate with Ameren Business Development Managers to provide customer specific solutions and work opportunities through the process
  • Approximately 10% overnight travel required

• Customer Engagement and Relationship Management:
  • Build and maintain strong relationships with key accounts, ensuring a deep understanding of their needs and objectives.
  • Conduct thorough research to understand the sustainability initiatives and carbon reduction targets of potential customers.
  • Engage in conversations with prospects to uncover their environmental goals and challenges.
  • Stay informed about industry trends and regulatory changes related to sustainability and carbon reduction.

• Deliver national account customer intelligence to influence Ameren Missouri customer and operational strategy. Could include coordinating and leading meetings between customer and Ameren executives
• Facilitate relationships to foster success on large Ameren construction and maintenance projects involving key accounts 
• Assist Customer Accounts with adjustments/estimation of account data related to stopped meters, billing errors, etc. Act as point person in metering or billing disputes
• Maintain customer contact information and log ongoing activities, opportunities and data points in Salesforce
• Promote Ameren Missouri Savings Programs, attend Ameren sponsored trade shows, training/certification, etc.

Qualifications