National Operations Manager, Accel Schools Online

The National Operations Manager is responsible for the strategic oversight, implementation, and continuous improvement of school operations across online schools.  This role supports the creation, implementation, and auditing of processes and procedures that ensure compliance to school board, state, and federal guidelines while promoting effective online school systems.  The National Operations Manager ensures that online schools have the tools and processes in place to support teachers, students, and families in the pursuit of an effective online education.  This role provides operational leadership for state testing, ensuring that all online schools are prepared to meet testing requirements and compliance standards.

Responsibilities

• Support the design, documentation, and implementation of processes across key operational functions. Focus areas include:
• Student records
• Local and state testing
• Attendance and truancy data collection and compliance actions
• Office and facilities management
• System and Platform training and support
• School operations
• Lead onboarding, training, and support for new and novice operations managers, ensuring consistent understanding of systems, processes, compliance expectations, and tools to support effective school operations.
• Act as a resource for internal (staff) and external (students and families) stakeholders by providing management and resolution of escalated needs across a variety of areas, including, but not limited to, school procedures, technology systems, materials, course and teacher assignments, etc.
• Provide operational leadership for state testing across online schools, including coordination of equipment rentals and project management support to ensure smooth execution and compliance with all state requirements.
• Serve as a liaison between school team members and members of the larger Accel team to identify operational needs and develop school level procedures that align with the goals and procedures of the larger Accel organization
• Work closely with school and national State Reporting and IT Team members to ensure data validity in the Student Information System, Learning Management System, Business Integration Reporting Tools, and 3rd party platforms
• Collaborate with national, regional, and school team members to develop, document, and electronically archive operational procedures and workflows to support implementation of local school policies
• Audit existing operational procedures and identify opportunities to streamline and improve current practices
• Serve as a resource to school level leaders to ensure the successful implementation of Department of Education rules and regulations, Sponsor policies and compliance items, and state educational laws regarding school operations
• Assist to ensure that Accel is implementing the management of all confidential student information per state and federal laws
• Coordinate communication with external vendors as needed
• Compile, analyze, and provide data metrics and key findings as requested by national, regional, and school management.
• Perform all other job duties as assigned.

Skills/Qualifications 

• Bachelor’s Degree in Business, Education, or related field or equivalent work experience.
• Expertise in Microsoft Office and Google Suite Products
• Above average spreadsheet skills including the ability to use basic and intermediate formulas and functions
• Prior experience working in a school setting preferred
• Prior experience managing law and regulation compliance preferred
• Prior experience creating and documenting procedures and workflows preferred
• Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
• Demonstrates a reliable, dependable, and trustworthy work ethic
• Ability to manage difficult or emotional client situations
• Ability to make sound judgments after all available information has been gathered or communicated
• Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare
• Demonstrated leadership and management ability
• Excellent written and oral communication skills
• Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently
• Customer service oriented
• Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
• Ability to work independently and contribute to a team

EQUAL EMPLOYMENT OPPORTUNITY 

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