Senior Hardware Customer Quality Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. At NVIDIA, we’re pioneering the future of technology and artificial intelligence with cutting-edge solutions that are shaping the world’s data-driven innovations. We are seeking a Hardware Customer Quality Engineer in an individual contributor role to support our customer quality assurance activities, stationed in Santa Clara, California! Your main role will be establishing a working level relationship with your customers, collaborating with customers on problem resolutions/complaints, and you will be the voice of the customer to the internal teams. 

What you will be doing: 

• Participate/lead conference calls and F2F meetings with Customers related to quality weekly/monthly 

• Track Customer quality metrics with regular reporting to the customer and internal management 

• Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers 

• In crisis/customer critical issue situations, quickly assimilate technical details to: (a) Understand the critical elements of the issue and provide direction to the working team (b) Comprehend the significance of results from various technical activities and formulate responses to customers 

• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed 

• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints 

• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction 

What we need to see: 

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience) 

• 8+ years of experience in electronics customer quality role 

• Customer interface experience critical 

• Quickly comprehend technical details relevant to understanding customer complaints 

• Excellent proficiency with 8D problem solving tools/methods 

• Excellent written and oral communication skills 

• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills 

• Dedicated and able to work with minimum supervision 

• Strong leadership skills with experience coordinating teams with multiple disciplines 

• Proficient using MS Office software tools, data analytical tools, and email communications 

Ways to stand out from the crowd: 

• Background of semiconductor manufacturing processes such as Si