Sr. Associate, Operations Coach - Debit and ATM Fraud (Hybrid)

Sr. Associate, Operations Coach - Debit and ATM Fraud (Hybrid)

Senior Associate on the Debit and ATM Fraud Strategy team will be responsible for managing a team of investigators on the flash fraud team. The investigators on the flash fraud team perform highly complex research and analysis to detect & mitigate emerging fraud trends. This associate will manage the team’s performance, provide coaching to the associates, and communicate the team’s results more broadly beyond the team. This associate is expected to be the main point of contact for elevating flash fraud trends with leadership (Director+) and across teams. The associate will recommend, develop, and execute process improvement projects within the team as needed. 

The role’s responsibilities include: 

People leadership: 

• Actively coach and develop associates; facilitate & manage team routines

• Administrative management duties such as time card approval, performance reviews and performance scorecard delivery

• Drive results to meet the performance expectations from the team 

Act as the primary POC for flash fraud events across ATM and Debit: 

• Elevate trends and events identified by all Debit and ATM reports worked by the flash fraud team incl. high dollar reviews

• Be the primary point of contact for flash fraud trends, coordinate execution of mitigation actions, own communications within team (including at weekly meetings) and across teams, answer questions from leadership (Director+)

Process improvement:

• Review existing reports and make recommendations to improve team efficiency/performance 

• Integrate new scope to the team as required in a well managed way. This includes coordinating with multiple teams across retail bank 

Location: This role is hybrid, based in Richmond, VA. You will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of experience in Fraud 

• At least 1 year of Coaching, Mentoring, or People Leadership experience

• At least 3 years experience working in the financial industry

• At least 2 years of experience using Google Suite or Microsoft Office

 

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• At least 2 years of People Leadership experience 

• At least 2 years of experience in Fraud 

• At least 1 year of Process Management experience 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $78,400 - $89,500 for Operations Coach

 

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No age