Professional, Account Services

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

 

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

 

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

 

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. 

Purpose of Role

The responsibilities of the Professional, Account Services will be to manage the customer service aspects of our highest volume accounts.  These individuals will analyze customer fill rates and independently problem solve for delayed product.  They will communicate and partner with the sales team and buyers for the accounts to determine the right action plan for UA and the customers regarding their orders.  They will run SAP & BI reports to determine allocation fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers’ requested windows.

Your Impact

⦁    Daily customer order bank management for North American Wholesale accounts
⦁    Analyzing account fill rates and actively problem solving for delayed product
⦁    Running SAP & BI reports to determine current fill rates, future fill rates and system release dates so that the warehouse has efficient time to pack orders within the customers requested window.
⦁    Provide detailed allocation reports and updates to account managers and customers regarding their orders and be able to answer any questions regarding reporting.
⦁    Independently act on various company reports
⦁    Partner with sales to determine the right action plan for Under Armour and the customer regarding their orders and shipments.
⦁    Aid in the development/improvement of procedures, reports & processes
⦁    Respond to customer inquiries regarding orders, shipments, products, VAS requirements and pricing.
⦁    Service all inside and outside calls promptly and with enthusiasm
⦁    Process sales orders via, email, telephone or electronically; confirm all orders received and troubleshoot any issues.
⦁    Understand the product line and cross sell when needed.
⦁    Manage account dashboards to ensure accurate and timely deliveries.
⦁    Ensure a working knowledge of entire order cycle and have the ability to identify any gaps or process improvements.
⦁    Work cross functionally with the Supply Chain, DH, IT, Accounting and Production Teams to coordinate and ensure delivery by specified dates; if specified delivery dates are not met, needs to act and expedite or trace missing or delayed shipments to satisfy customers.
⦁    Arrives at meetings and appointments with customers on time and prepared.
 

Qualifications

⦁    Bachelor’s degree
⦁    1+ years of related customer service
⦁    Professional written and oral communication demonstrating a courteous demeanor and desire to assist the customer and internal departments.
⦁    Working experience with Microsoft Office.
⦁    While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel.  
⦁    Employee must be able to communicate effectively through talking and listening.
⦁    The employee is occasionally required to stand; walk and reach with hands and arms. 
⦁    Specific vision abilities required by this job include close vision and ability to adjust focus.

⦁    Availability during normal work hours (8:30 am – 5:30 pm) to respond promptly to customer needs or requests for service and assistance.
⦁    Must be detail oriented, a people person, able