Business Operations Coordinator

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re looking for a highly curious and data driven Business Operations Coordinator to join our team and take on stewardship of some of our key business data points and associated processes. 

As our first Business Operations Coordinator, your mission will be to understand, monitor, document, and improve processes around key business data. You should be excited about digging deep into discrepancies (going on a data treasure hunt!), identifying weaknesses in a process and collaborating on improvements, and creating simple and clear documentation. You’ll be a great fit for this role if you are invigorated by the prospect of improving your spreadsheet and SQL skills, put value in building and maintaining relationships with coworkers in different departments, and are passionate about producing clear and concise copy that outlines our data processes.

What you’ll do:

• Manage key business data points across our systems
• Collaborate with Operations team members to scope, execute, and deliver on internal projects
• Identify and implement potential cross-departmental process improvements
• Monitor success of executed projects, and iterate as needed
• Own the generation and upkeep of process documentation related to your projects and key business data points
• Partner with Analytics, Finance, RevGen, RevOps, Legal, and Product

How success will be measured in this role:

• Post project feedback from stakeholders
• Successful and timely delivery of assigned projects
• Accuracy of deliverables

If the details below describe you, you could be a great fit for this role:

• 1-2 years professional experience, with at least 1 year of related experience working for a company with a recurring revenue stream preferred
• Proficiency in clear and concise writing
• Comfort with tools for data manipulation and visualization (like Excel, Google Sheets, use of SQL, etc.) a plus, the drive to learn or improve in this area is a must
• Use data to drive actions and answer questions
• Ability to dig into the details of an issue or discrepancy and be ruthless about following it through to the heart of the problem (how ever many layers deep that ends up being)
• Able to understand the detailed nuances of data and communicate those to the appropriate audience

Interview Overview

Below you'll find an outline of the interview plan for our Business Operations Coordinator role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager 
• Take-home assignment (1 hour max) 
• A final interview with several team members

Salary

In the US, the base salary for this role is between $53,000 and $61,000+, depending on skills and experience. Total compensation for this role consists of base salary and a quarterly bonus plan. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office se