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We are looking for a dynamic Lead Product Manager to develop clinical solutions for our members and providers, with full accountability from strategy to execution.

The Lead Product Manager partners across various multi-disciplinary teams at Humana to design, define and deliver clinical solutions to help drive improved health outcomes for our dual members – members that qualify for both Medicare and Medicaid.  

The Lead Product Manager sits in the center of strategy, design, technology, clinical, and operations and is responsible for owning the full end-to-end solution lifecycle. 

Please note this is not a traditional product manager role. Many of our solutions are not digital in nature and do not always have a technology/engineering component. 

You should apply for this role if you are a leader who is passionate about solving complex healthcare problems and are looking for an opportunity to deliver innovative clinical products and programs at scale.

Responsibilities​

• Engage in ambiguous problem solving and strategy setting to develop clinical program
• Use data and insight from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for dual eligible members.
• Lead cross-functional teams to define discrete opportunities that are both impactful and achievable
• Utilize product management processes and tools such as: user research and concept testing, opportunity sizing and business case development, product blueprints, training development and ability to de-risk barriers to scale
• Refine the backlog and make prioritization decisions across competing priorities. Display ability to balance and present tradeoffs between business objectives and customer needs. Successfully work with customer and internal stakeholders to understand pain points and workflow issues with existing live product features. Proactively work to mitigate risk ​
• Inform data requirements with business rationale. Work with relevant partners to develop plans for data ingestion and optimization ​
• Identify the highest impact areas for our members and providers. Translate metrics into business decisions and well-defined business use cases ​
• Leverage a design-first (e.g., “double diamond”) approach to developing product requirements, including partnering with design/research, marketing, engineering, technology, and other team members to deeply understand member and provider needs. Collaborate with internal stakeholders to ensure alignment with business partners and member needs ​
• Successfully leverage quantitative and qualitative research to create prioritized requirements when defining solutions and workflows  ​
• Iteratively and consistently work to improve our products and programs by looking for new ways to deliver value to our members and providers ​
• Leverage a consistent and data-based framework for making buy/build/partner decisions when scoping solutions. When applicable, successfully partner and co-develop with external digital health companies to launch a clinical product or program ​
• Implement agile and lean methodologies to rapidly learn and iterate product concepts to create sticky user experiences and to consistently assess value and “fail faster”  ​
• Define success for each phase of the product lifecycle from initial feasibly phase to fully scaled solution. Define Key Performance Indicators per phase and path to incremental value and continuous optimization. Drive product success metrics including market adoption, customer satisfaction, and utilization ​
• Serve as a leader on the clinical product team. Coach and mentor junior product managers to grow their product skills and abilities. Proactively contribute to team culture and help drive cross team strategic initiatives and best practices

Role Essentials

• Bachelor's degree ​
• 6 or more years of product management and/or clinical solutions experience and/or strategy consulting experience
• Strong customer/end user orientation, with a data driven decision making approach ​
• Demonstrated experience utilizing a standardized and effective product management framework including but not limited to: user research and concept testing, opportunity sizing and/or business case development, product blueprints, data and/or technology requirements, and ability to de-risk barriers to scale.
• Comfortable working independently and communicating through multi