Division Director - Welcome Center

Description

Position Title: Division Director – Welcome Center Services 

Reports To: Vice President – Regional Programs

Classification: Regular Full-Time (Exempt) 

Location: NW, Washington, DC, 20016; Flexible Hybrid, as approved.

Hours: Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays and weekends may be required. 

About Us:

Friendship Place is a nonprofit organization serving the Washington DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person – First Organization that believes in promoting transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

•  Excellence and Innovation
•  Finding Ways to Say “Yes”
•  Caring at the Core
•  Agents of Change
•  Support, Empowerment, and Development
•  Inclusion, Diversity, Equity, and Collaboration
•  Integrity and Accountability

Summary of Position:

The Division Director-Welcome Center Services is responsible for leading a diverse portfolio of public and privately funded initiatives focused on fulfilling the organization’s goal of ending homelessness and rebuilding lives. The Division Director must have the ability to build relationships with diverse groups of people and have a commitment to supporting and advancing high-quality participant-driven services in the areas of street outreach, drop-in center, Permanent Supportive Housing (PSH), Rapid Rehousing (RRH), youth programming, and rapid housing solutions. The ability to demonstrate sound and timely decision-making related to the administration of Division services is vital to the role and the ability to develop and cultivate a diverse team across programs/projects. This position must be able to build and maintain vital relationships with public and private funders, including the DC Government, Continuum of Care, and various foundations and charitable funds. The Division Director will also represent Friendship Place through community meetings, workgroups, subcommittees, and other collaborative groups to promote services and influence the formation of system-level services and best practices. The position will also work closely with Administration/Finance and External Affairs to support current and future funding opportunities that support solution-driven services.

Essential Duties and Responsibilities:

A) Administration, Development, & Evaluation

• Serves as Division Director and manages Division programming, including overseeing the service delivery, data collection, billing, quality assurance, evaluation, policy and procedure, and reporting within various systems.
• Leverages person-centric models and human-centered design tools to develop new programming based on discussions with and insights from program participants, staff, and other stakeholders.
• Ensures continuous program development in keeping with new trends and outcome benchmarks in the field.
• Works with the Measurement & Evaluation Team to conduct strategic analysis, including periodic internal audits to ensure compliance and best practices.
• Ensure compliance with Federal and DC regulations governing the service delivery to persons experiencing homelessness (HSRA).
• Ensure documentation, data quality, and model practices are assessed on a regular basis through routine program file reviews/audits, field supervision, etc. 
• Serve as Agency Administrator for Homeless Management Information System (HMIS)
• Serve as “designee” of Representative Payee accounts of participants; Ensure accuracy of accounts and timely submission of required documents/reports to Social Security Administration.

B) Program Oversight & Leadership

• Supports the VP of Regional Programs in designing, developing, and implementing programs and ensures that service delivery is consistent, effective,