Retail Manager

Job DetailsJob Location: Evergreen Lodge - Yosemite National Park, CA 95321Position Type: Full TimeSalary Range: $25.00 - $25.00 HourlyCOMPENSATION:  Starting at $25.00 per Hour 

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

Do you love making people happy and being part of a diverse team?
Have a strong work ethic and a positive attitude?
Enjoy the outdoors and living in a remote, nature-filled setting?
Want to gain retail leadership and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for retail clerks who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment. 

WHY YOU’LL LOVE IT HERE

Competitive pay and benefits
Supportive, inclusive team culture
Knowledgeable coworkers who share expertise and guidance
Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

PTO Accrual
Healthcare benefits available within 90 days
401K eligible with company match after 1 year
Regular work schedule with specific days off 
If living in lodge-owned housing, room & board available for fixed weekly cost 

WHAT YOU WILL DO (JOB SUMMARY) 

We are looking for an engaging Retail Manager to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about providing amazing guest service and brings a warm and positive attitude to the Retail team. The Retail Manager engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service.  The Manager is responsible for a variety of tasks that help support the General Store workflow by working with, training, and supporting the retail team. The Manager also plays a key role in engaging with our guests and enriching the guest’s experience. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Ranch even more special and memorable for our guests.
QualificationsYou’ll thrive in this role if you:

Enjoy helping guests and creating a welcoming environment
Are reliable, detail-oriented and organized
Can balance multiple tasks while maintaining food and safety standards
Work well independently and as part of a supportive team

KEY RESPONSIBILITIES

Provide exceptional guest service and warm, caring hospitality 
Support all facets of store operations
Stock, merchandise and maintain inventory and store presentation
Train all retail staff on POS, cash handling, espresso machine use and maintenance, stocking, merchandising, receiving merchandise, cleaning, daily duties and guest interactions.
Identify and communicate to the Retail Director the needs of the business and if stock levels are low in any areas
Receive transport and store deliveries, and organize storage areas
Create a positive and productive work environment
Operate cash register and process credit cards 
Operate barista area and prepare and serve food & beverages 
Maintain food and general store safety, sanitation, and cleanliness standards
Communicate professionally at all times with all staff and management
Support team members and interns while fostering a positive work environment
Work safely, address/report safety issues, and use proper personal protective equipment
Comply with work shift schedules and break requirements
Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

High School Diploma or GED; college degree a plus
Minimum one-year prior work experience in retail leadership, restaurant or other customer service/hospitality preferred
Food Handler Certification or willingness to obtain 
Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES 

Strong guest service and hospitality focus
Reliable, dependable and punctual
Works well as part of a team and supports others
Detail-oriented with good organizational skills
Follows company policies, procedures and safety standards
Mature and personable with a relaxed nature
Adheres to food handling and sanitation requirements
Communicates appropriately, supportively and professionally
Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
Demonstrates good judgment, integrity, honesty and professionalism
Positive attitude and willingness to learn and grow
Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical environment requires e