Educational Technology Coordinator

The Educational Technology Coordinator supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities for the campus. The position collaborates with campus and Systems Office leadership to oversee campus support training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is to support teaching and learning and is balanced between the technical functions of educational technology and advancing pedagogical best practices.

Major Responsibilities:

• Provides leadership and supervision for other campus Educational Technology staff.

• Provides leadership around, and advocates for, the use of educational technology at the campus to promote student success and enhance teaching and learning across all modalities.
• Collaborates with campus and Systems Office leadership and staff/faculty, and other members of the Educational Technology team to plan and deliver educational technology professional development and/or training across all modalities.

• Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities.

• Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).
• Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required faculty certification, and other professional development courses related to teaching and learning.

• Supports the campus with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.

• Collaborates with campus academic leadership and other departments to support classroom educational technology tools and design.

• Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.

• Provides academic course quality assurance by conducting course audits and quality reviews for IvyOnline and other quality assurance activities for the campus.

• Provides support for the campus’s online students by facilitating the New Online Student Activity in collaboration with campus retention and enrollment staff and Systems Office.

• Represents the campus in the Statewide Educational Technology Group meetings and participates in other statewide educational technology initiatives, as needed.

• Other duties logically associated with this position may be assigned.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Benefits

Full-time, benefits-eligible position with no enrollment waiting period. Excellent benefits include:

• Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, short-term disability, as well as other voluntary benefits

• Retirement plan with 10% employer contributions, no match necessary and no waiting period for enrollment, does have a 2 year vesting period

• Employer contribution to Health Savings Account (with Choice Plan medical insurance)

• Free Ivy Tech tuition for employee, spouse, and dependents

• For those pursuing higher degrees, Tuition Reimbursement at other institutions.

• Eligible employer under the DOL Public Service loan forgiveness program.
• Opportunities for professional development

• Paid time off: Vacation and Sick time accrued biweekly

• Paid holidays: 8 days plus winter break between December 25th and January 1st

Minium Requirements:

• Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.
• Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.
• Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence is preferred.
• Knowledge of effective teaching practices/p