SYSTEM PROJECT CONSULTANT - 73001078

Requisition No: 850284 

Agency: Department of Revenue

Working Title: SYSTEM PROJECT CONSULTANT - 73001078

 Pay Plan: Career Service

Position Number: 73001078 

Salary:  $56,526.24 - $62,476.68 / annually 

Posting Closing Date: 04/14/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Information Services Program

Systems Project Consultant

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This position is accountable for managing the lifecycle of the Communications and Collaboration Service, ensuring its alignment with customer needs and organizational objectives. This role involves overseeing the end-to-end service delivery and ensuring that operational performance meets defined service level agreements (SLAs) and key performance indicators (KPIs).The Service Owner serves as the primary point of contact during major incidents, coordinating communications to stakeholders with clarity, consistency, and appropriateness. The position requires proactive monitoring, reporting, and improvement of operational metrics while developing and enforcing robust operational procedures to optimize service delivery. This role emphasizes collaboration with leadership to understand customer needs, address challenges, and communicate the impact of changes or improvements to related IT services. Additionally, the Service Owner represents the service in various forums, such as meetings, assessments, audits, and strategic discussions, advocating for service performance and evolution.

MINIMUM REQUIREMENTS:  

• IT Service Management Experience.
• IT Service Management Tools Experience.
• Experience Managing and Monitoring of Performance Metrics.
• IT infrastructure Experience.
• Three years Customer Service Experience.

PREFERENCES:

• ITIL certification or other relevant certifications in IT service management.
• Experience in policy and procedure interpretation and or creation.
• Relevant technical certifications for collaboration platforms (e.g., Microsoft 365, Cisco collaboration tools).

SPECIAL NOTES:

• This job is located at 2450 Shumard Oak Blvd. (CCOC-2) and is not eligible for telework.
• Tentative salary $59,501.61.

SALARY: $56,526.24 - $62,476.68.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW