Manager, Quality

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Fontana, Slover Ave 

Division: Solutions 
Job Posting Title: Manager, Quality 
Time Type: Full Time

POSITION SUMMARY 
The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions.  This includes tracking, investigating and correcting OS&D (over, short, and damaged).   

ESSENTIAL DUTIES AND RESPONSIBILITIES 
•    Develop and maintain the site QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
•    Support all client related and applicable QMS requirements. 
•    Coordinate all requirements related to the 5 Star Site Certification Program. 
•    Responsible for managing requirements related to Quality & Training. 
•    When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.  
•    Ensure site is compliant with applicable GMP standards and FDA regulations.  
•    Establish and maintain “quality standards” for all critical functions supporting the operation.
•    Train site management and employees on the QMS components and requirements. 
•    Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.  
•    Serve as the primary contact for any external or internal audits, with development of any resulting action plans 
•    Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
•    Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients. 
•    Develop and monitor key performance indicators and metrics for quality related processes.
•    Conduct and/or participate in all required department quality related meetings. 
•    Adhere to all company policies and procedures or other communicated rules and/or regulations.
•    Sponsor the site Training Program including coordinating training documentation  
•    Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction. 

SKILLS & ABILITIES 
Education & Experience: 
•    Must have High School diploma or GED. Bachelor’s degree preferred.
•    Preferred 5 years’ experience in a medium to large warehouse in a management capacity. 
•    2 years’ experience as a Quality Manager. 
•    Knowledge of warehouse operations with basic GMP as necessary
•    Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF

Computer Skills:  
•    Strong computer skills and MS Office Applications are preferred.

Certificates & Licenses:  
•    Quality related certifications preferred

Language Skills  
•    English (reading, writing, verbal) 
•    Spanish speaking skills preferred
•    Business communication 

Mathematical Skills 
•    Medium to high skills necessary
 
Other Skills 
•    Effective communication skills
•    Good supervisory and people skills
•    Ability to develop work instructions, procedures, and visual aids to support the operation
•    Work overtime as dictated by business whether mandatory or voluntary.
•    Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

CORE COMPETENCIES

 
Leader of Others

☒  Accountability
☒  Business Acumen
☒  Communication / Building Partnership
☒  Developing Oneself
☒  Developing Others
☒  Drive for Results
☒  Embracing Change
☒  Problem Solving
☒  Empowerment
☒  Leadership Excellence
☒  Leading Change
☒  Problem Solving
    Independent Contributor

☐  Accountability
☐  Communication / Building Partnership
☐  Customer Orientation
☐  Developing Oneself
☐  Drive for Results
☐