Senior Product Manager - Payment Transactions

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.  
 
Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.   

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. 

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance  

Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy!  Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing?  Enjoy generous paid Family Leave Programs  - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child  

Want to go back to school?  Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

What You’ll Do

As Senior Product Manager for Payment Transactions, you will own the end‑to‑end on‑site payment experience from a product and customer perspective. Your focus is not just building features, but ensuring payment works reliably, predictably, and at scale in the real world.

Own the payment experience

Define the customer behavior of on‑site payment at chargers (card, contactless, mobile wallet)

Clearly distinguish usable vs. unusable payment states from a customer perspective

Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability

Steer external payment partners

Act as the primary product counterpart to payment terminal vendors and acquirers

Challenge external engineering teams with clear requirements, acceptance criteria, and evidence‑based escalations

Lead structured root‑cause analyses and drive corrective actions that prevent recurrence

Drive reliability through product ownership

Own prioritization and the "Go/No-Go" for all payment-related deployments.

Gate firmware, configuration, and internal system changes from a customer and stability standpoint

Translate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment success

Be accountable for outcomes

Represent payment stability in network quality forums

Drive measurable improvements in start success and full‑journey success metrics

Work closely with reliability engineering, data, operations, and support teams 

What You Bring

5+ years of Product Management experience in payments, fintech, EV charging, or other transactional systems

Strong technical acumen and proven experience steering external technology vendors

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