Field Supervisor

TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors.

TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers.

Responsibilities:

• Supervising a team of Field Coordinators who welcome guests and monitor queue control at our bus stops.
• Being the liaison between escalated customer issues and managers. 
• Collect guest information to assist in resolving customer service-related issues and concerns
• Coordinate with and support colleagues, bus operators, dispatchers, and managers to execute the day-to-day operations
• Be responsible for company equipment.
• Promote a culture of positivity and teamwork
• Monitor the safety of employees and guests.
• Conduct and submit various reports as assigned

Requirements:

• The ability to provide excellent customer service
• Outstanding interpersonal and communication skills
• Organized and attentive to detail
• The ability to manage crowds and remain calm in stressful situations
• The ability to stand for long periods.
• Willingness to work on weekends and holidays
• The ability to work with google office applications, e.g., docs, sheets, email, chat
• The ability to supervise a team of 20 to 30 people. 

Job Type: Full-time
Pay: $20-$22 per hour

Benefits:

• Employee discount
• Health insurance
• Paid Training

Schedule:

• 8-hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay