KC-46 Field Service Representative (FSR) Experienced - Pease ANGB, NH

KC-46 Field Service Representative (FSR) Experienced - Pease ANGB, NH

Company:

Boeing Aerospace Operations

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support the stand-up of the KC-46 Tanker Aircraft at Pease Air National Guard Base (ANGB), New Hampshire.

You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
• Sustain a high level of proficiency in the operation and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitor product performance. Develop and conduct ad hoc training on various maintenance topics.
• Analyze technical data and evaluate maintenance procedures.
• Requires the ability to work independently in a demanding operational environment.
• Develop action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance.
• Tracks progress of troubleshooting plans and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting.

Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience of Field Service and/or Military Aircraft Support Equipment
• Minimum 5 years of experience in an aircraft maintenance environment supporting configuration management and release for flight
• Must be willing to work variable shifts, including weekends and overtime including rotating shifts 
• At the sole discretion of leadership, must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation. (Must have or the ability to obtain a current and valid US passport on hire date)
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.  Failure to relocate will be considered as a resignation. 

Preferred Qualifications (Desired Skills/Experience):

• Airframe & Powerplant (A&P) License desired.
• Previous experience working with KC-46, KC-135, KC-10 or 767 products is desirable

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Shift:

This position is for 1st and/or 2nd shift.

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.