Cloud Engineer - Customer Success Services

The Team

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

The Role

The role with develop value-add engineering capabilities that help deliver customer success (example: AI enablement across the SaaS and Apps delivery function). The org has a unique proximity to the customer and often needs to develop/deploy engineering configurations that are supported by a small but impactful ‘in-house’ engineering capability. This role will deliver cutting edge, innovative solutions to our customers which make an immediate impact to our customers.

• Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
• Able to complete individual goals as well as work in a team environment.
• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle, products a plus but not necessary.
• Collaborate with Senior Cloud Engineers to manage our production infrastructure, including the servers and services which support our growing client base as well as designing and implementing highly scalable environments. 
• Help enable features and subsystems, such as on AI solutions, and help with operation’s technical requirements.
• Design new scalable solutions for fast changing infrastructure environment with complex needs in fields like configuration deployments, monitoring, and logging.  Perform deep drill down analysis into performance bottlenecks and provide necessary fixes.  Bring in new ideas, change, evolve, improve, and simplify the production infrastructure.

What’s in it for you:

• Significant investment in your professional development and a social network of resources and thought leaders inside Oracle.
• Fun and flexible work for the ideal work-life balance.
• An inspiring, inclusive, and multicultural community that values fresh perspectives.
• World-class professional training from industry experts.
• A defined career progression based on annual performance and personal development followed closely by a direct manager.
• The opportunity to engage with a variety of customers in multiple areas.
• Competitive pay and excellent benefits that will help you do your best work.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle’s experienced job openings.  For information on currently open positions at Oracle, please visit http://oracle.com/goto/careers

Career Level - IC1

What you will bring:

• Use Oracle internal tools, resources, and network to learn and stay up to date with on innovation and leading technologies.
• Love & passion for customer success.
• Contribute as a team member on customer projects together with Oracle experts and leaders.
• Consult with clients to understand their business requirements and map them to our solutions and services.
• Support Customer relationships with CSS focused on collaborative, long-term partnerships.
• Able to demonstrate time management.
• Able to complete individual goals as well as work in a team environment.
• Ability to collaborate and present concepts clearly. 
• Innovation: You’re open to new ideas and challenges
• Agility: You’re a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.
• Drive: You have a “roll-up-the-sleeves” and “get the job done” attitude.
• Resilient and capable of working effectively under pressure.
• Strong organization, negotiation, and planning skills.
• High energy: You’re optimistic, always eager to interact and influence people.
• Teamwork: You’re a fantastic