Quality and Control Manager - Account Recordkeeping

Location:  Louisville, KY - Canton, MA, Toronto, CAN - Montreal, CAN - Calgary, CAN

This is a hybrid position primarily based in Louisville, KY - Canton, MA, Toronto, CAN - Montreal, CAN - Calgary, CAN . We are committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week.Find out more about our culture of flexible working.

A role you will love

The Manager of Quality and Control for Account Recordkeeping will partner with the Account Recordkeeping senior management team to drive delivery across the global function for quality and control-related functions. The role has direct responsibility for approximately 40 staff in the US plus 15 offshore and another 12 with indirect reporting lines from Canada, the United Kingdom, and Australia.

Ensure timely and accurate quality review of high-risk transactions.

Execute risk management functions in partnership with Regional Managers.

Work with Global Control and Governance (GCG) to maintain Business Processes, Risk Registers, Controls, and End-user computing (EUC).

Root cause analysis.

Manage Findings and Remediation Plans.

Perform PRCSA’s and Control Self Assessments.

Maintain Global DOPs and Checklists for Account Recordkeeping.

Manage Internal and External Audits in partnership with Audit and GCG.

Develop and assess Business Continuity Planning and execute Testing.

Deliver Training and/or Support L&D.

People Management – Ensure goals and objectives for staff are in place and proactively managed.  Develop and challenge team members; coach, assist, and facilitate corrective action where applicable. 

Develop and implement initiatives that support the CPU / GCO strategy, goals, and priorities.

Participate and support requests from other departments as needed.

Through proactive efforts and personal example, lead your organization and others in Being Purple.

What will you bring to the role?   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Required:

• Bachelor's degree or equivalent experience required
• 10 years of experience managing teams in securities processing operations.
• At least 5 years of experience managing managers or team leads.
• Ability to interact and manage internal and external auditors, regulators and stakeholders at senior levels
• Experience operating in a matrix reporting line environment
• Ability to think strategically and apply strategic goals to area of responsibility

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Computershare.com/careers-handbook

A company to be proud of We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. W