Financial Services Representative (hybrid)

• Provide a prompt customer experience with excellent verbal/written communication skills to deliver satisfactory solutions to a diverse range of inquiries received via email, web forms, and other digital communication sources.  

• Utilize institutional knowledge and templates to construct a concise and personalized response to our customers, while educating them on their financial journey and self-service options available on www.Northwell.edu.  

• Document each customer's inquiry and utilize various trackers/systems to maintain patient account information.  

• Execute timely and consistent follow up on accounts by leveraging tools and resources provided to you in addition to demonstrating personal organizational skills.  

• Review and resolve accounts across multiple reports and worklist pools on a regular basis.  

• Act as a liaison across several Northwell Health departments, insurance providers, and other third parties.  

• Maintain Service Level Agreements and satisfactory Key Performance Indicators to ensure both team and individual customer satisfaction goals are met.  

• Supports other areas of Financial Services and provides backup in-bound phone coverage when needed. 

REQUIRED EXPERIENCE AND QUALIFICATIONS 

• Ability to complete a typing test and achieve 50 WPM Speed Score and a 96% Accuracy Score. 

• Associate degree preferred.  

• 1-3 years of relevant experience, required. 

• Minimum of one (1) year call center or relevant experience, required. 

• Experience with Northwell Health host systems and billing process. 

• Experience in a medical setting, preferred. 

• Knowledge of billing procedures, preferred. 

• Proficient in PC applications (Microsoft Outlook, Excel, PowerPoint, Word). 

• Excellent verbal/written customer service, communication and problem resolution skills, required. 

• Excellent analytical and problem-solving skills, required.