Customer Support Agent

Solidgate is a payment processing and orchestration platform that helps thousands of businesses to accept payments online. We develop cutting-edge fintech solutions to facilitate seamless payment processing for merchants across 150+ countries, spanning Europe to LATAM, the USA to Asia. We are proud to be a part of the history of every company we work with - our infrastructure gives a quick scale to new markets and maximizes revenue.

Solidgate achievements:

• Offices in Ukraine, Poland, Cyprus
• 190+ team members
• 200+ clients went global (Ukraine, US, EU)
• Visa and Mastercard Principal Membership
• EMI license in the EU

Our advantages:

• Fintech — fast-growing industry
• the opportunity to do business with large Western tech companies (USA, Europe)
• challenges and direct impact on business scaling, on product metrics — here, you can propose and implement
• team united by a common goal, vision, and values
• opportunity for development and growth, personal career plan for each employee

We are looking for a responsible, communicative Customer Support Agent who will strengthen our support team and maintain our technical support satisfaction rate.

With us, you will:

• not have routine monotonous tasks;
• learn all the nuances of the payment world;
• work on a serious B2B product;
• become an excellent specialist in a complex field.

What you will do:

• respond to all basic L1 support requests;
• compliance with SLA;
• respond quickly and provide feedback from merchants/customers;
• monitor recurring questions and recommend necessary articles in the knowledge base.

We’re looking for someone who has:

• 1 year of experience in customer support;
• analytical skills;
• ability to prioritize tasks and requests;
• Proficiency in English at the Upper-Intermediate level.

Will be an advantage:

• basic knowledge of SQL.

Competitive corporate benefits:

• 20 days off during the year
• health insurance and corporate doctor
  
• free snacks, breakfasts, and lunches in the office
• full coverage of professional training (courses, conferences, certifications)
• performance review twice a year
• sports compensation
• competitive salary
• the ability to work remotely
• Apple equipment

📩 Ready to become a part of the team? Then cast aside all doubts and click "apply".

➡️ We are always open to recommendations of talented individuals!

If you want to recommend someone for one of our vacancies, you can do it here. In case of a successful hire, we'll provide you with a bonus!