Wholesale Compliance and Fulfillment Manager

Position Summary:

The Wholesale Compliance & Fulfillment Manager oversees and directs the operations process related to the fulfillment of Wholesale orders. Operational scope includes customer compliance to ensure excellent service to mitigate chargeback and deductions. The Wholesale Fulfillment Manager & Compliance will manage a team that is responsible for customer order compliance, timeliness of order fulfillment, materials management related to supplies, inventory labeling/pre-ticketing, packing and documentation; shipment preparation; domestic and international freight coordination; delivery verification; vendor and client correspondence.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

Coordination and Facilitation:

· Proactively manage the fulfillment of customer orders shipments to ensure orders arrive on time.

· Manage the coordination of transportation schedules in customer portals to optimize delivery timelines and reduce costs

· Ensure Advanced Shipping Notices (ASN) are submitted accurately and timely to mitigate charge back and deductions

· Ensure proper packing/processing for fragile high-valued shipments to avoid damages

Analysis:

· Analyze data from logistics and inventory systems to track performance and identify trends

· Identify which orders need immediate attention to optimize fulfillment timeliness

· Identify trends regarding delayed orders and develop action plans to improve upon.

· Manage/review forecasted orders to ensure adequate inventory and staffing levels to properly fulfill customer orders on time

· Evaluate processing times to identify areas for order fulfillment timeliness

· Ensure all orders meet vendor-specific compliance and service standards

Vendor Management and Compliance Responsibilities:

· Establish and maintain strong relationships with vendors and customers to ensure operational excellence.

· Works independently, and collaboratively with the Sales team, to deliver the best customer experience to all of our retail partners through effective execution and communication.

· Review onboarding new customers routing guides to ensure operational compliance

· Develop and implement vendor compliance programs, including quality control, safety and operational standards

· Coordinate with internal departments to ensure vendor services align with operational requirements

· Communicate compliance expectations and requirements to vendors, ensuring alignment with company standards

· Address any non-compliance issues, working with vendors to implement corrective actions promptly

· Review routing guides regularly and communicate to operations any changes that may impact vendor operations and compliance requirements

Development:

· Develop and refine standard operating procedures to enhance efficiency and accuracy in logistics and fulfillment

· Implement and optimize software and reporting tools to track shipments, inventory, and performance metrics

· Oversee the selection and management of packaging, equipment, and supplies to support smooth operations

· Improve layout, workflow, and processes to maximize space and efficiency

· Establish benchmarks for productivity, accuracy, and shipping performance to mitigate charge back and deductions.

· Responsible for enhancing the culture and operational excellence through effective coaching, training, mentoring and holding the teams accountable for their conduct, actions and performance.

Additional:

· Ensuring compliance with all safety policies and procedures in daily operations

· Supporting other departments as needed to facilitate overall company operations

· Demonstrating accountability, including decision-making and process improvements

Supervisory Responsibilities:

This position has direct supervision over the Wholesale Picking Associates, Packing Associates, and Wholesale Accounts Assistant Managers. Responsibilities include recruiting, interviewing and hiring; instructing and training in work methods; scheduling, checking, assigning and approving work; conducting performance evaluations, associate development, organizational chart enhancements and making recommendations regarding unsatisfactory employees.

Education and Experience:

· Bachelor’s degree in a relevant f