ServiceNow Procurement Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

* Hybrid or potential for fully remote*

As a ServiceNow Procurement engineer, you will be responsible for designing, developing, customizing, and maintaining procurement solutions within the ServiceNow platform. Collaborating closely with procurement stakeholders and technical teams, you will utilize your expertise in ServiceNow development to implement and enhance procurement processes, workflows, and functionalities. Your role will contribute to optimizing procurement operations, improving efficiency, and supporting organizational procurement objectives. The ServiceNow Procurement Senior Product Engineer will be responsible for designing, developing, and implementing solutions on the ServiceNow Platform to support the CVS procurement business processes. This position collaborates with the ServiceNow technical team to ensure successful execution of solutions and to administer all aspects of the ServiceNow Procurement product requirements. The ServiceNow Procurement Engineer provides ongoing support for the ServiceNow Procurement product, including troubleshooting, responding to issues, and implementing immediate resolution efforts to ensure an optimal end-user experience. This individual is responsible for monitoring health usage and overall compliance of Procurement, as well as developing and maintaining ServiceNow Procurement reporting capabilities including SLA metrics and dashboards.
 

Primary Duties and Responsibilities:

- Design, develop, and implement procurement solutions to meet the CVS Heath procurement teams’ requirements within the ServiceNow platform, including Procurement Catalog, Purchase Orders, Vendor Performance, Contract Management, and other procurement modules.

- Develop and customize functionalities, and procurement workflows.

- Integrate ServiceNow with other systems and applications as required.

- Collaborate with the procurement product owner to drive design, develop roadmap, and support art of the possible conversations.

- Customize and configure ServiceNow procurement workflows, forms, fields, business rules, UI policies, and client scripts to meet procurement requirements and streamline processes.

- Integrate ServiceNow Procurement with other systems and applications using APIs, web services, and other integration methods.

- Collaborate with procurement stakeholders to gather requirements, analyze business processes, and translate user needs into technical solutions and system enhancements.

- Develop and maintain integrations between ServiceNow procurement modules and other procurement systems, ensuring seamless data exchange and integration of procurement processes.

- Perform system testing, debugging, and troubleshooting to identify and resolve technical issues and ensure the stability and reliability of procurement solutions.

- Stay informed about ServiceNow platform updates, new features, and best practices, and recommend and implement enhancements to optimize procurement functionality.

- Document technical specifications, system configurations, and development activities, ensuring comprehensive documentation and knowledge sharing within the team.

- Provide technical support and guidance to procurement stakeholders and end-users, addressing inquiries, resolving issues, and delivering training as needed.

Required Skills:

- 3+ years of ServiceNow development experience

- 2+ years of experience developing and supporting the ServiceNow procurement product

Preferred Skills:

- Proficiency in ServiceNow development, including hands-on experience with Scripting (JavaScript), UI Actions, Business Rules, Client Scripts, and ServiceNow APIs.

- Strong understanding of procurement processes and workflows, including requisitioning, purchasing, vendor management, contract management, and supplier performance evaluation.

- Experience customizing and configuring ServiceNow procurement modules, including Procurement Catalog, Purchase Orders, Vendor Performance, and Contract Management.

- Exposure and understanding of the procurement function.
- Implementation of Shoppin