Senior Manager, Business Development

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg, and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Job Description

We are currently seeking an energetic Senior Manager, Business Development. This position is an integral part of our sales machine. Business Development Reps (BDRs) are a specialized group of individuals always “hunting” for high-value opportunities. BDRs are focused on the front end of the sales cycle. This individual must be a highly motivated, self-starter able to identify and develop opportunities from multiple sources including prospect lists, discovery, and individual research.

Please note this role is required to be on-site at our Denver, CO office location. 
 
Responsibilities:

• Led, mentor, coach, and train current and incoming Business Development Representatives in order for the sales team to meet or exceed their quota  
• Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification in order to move opportunities into the sales funnel
• Work closely with Sales Managers and Reps to ensure Lead Quality/Quantity and proper follow-up
• Perform thorough needs assessment and identify prospects' pain points
• Conduct personalized outbound telemarketing, emailing, and social channel activities against targeted accounts, prospect lists, and other campaigns
• Build and increase industry knowledge on select industries and Freshworks products
• Maintain accurate records of all activities in the CRM
• Promote database cleanup and hygiene through regular and ongoing maintenance activities
• Conduct research to expand the prospect list using available resources

Qualifications

• 5+ years in a team lead / managerial role in a business development/sales development department, preferably within a SaaS organization
• At least 2+ years of managing, leading, and influencing a high-performance team
• Proven experience successfully leading a team to achieve performance goals
• Strong presentation and communication skills (verbal, written, and active listening)
• Drive, conscientiousness, and perseverance to conduct outbound contacts daily
• Ability to hire and train new representatives 
• Ability to thrive in a fast-paced environment
• Strong drive for results 

Additional Information

Colorado Pay Range: $140,000-180,000+. This range is inclusive of the base + sales variable. You may also be eligible for equity and additional generous company benefits.

Freshworks offers multiple options for dental, medical, vision, disability, and life insurance. Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.